781-728-9777 tony@365ActTips.com

I had a client by the name of Paul reach out to me because he was getting the following Act Error Message: object reference not set to instance of an object when he was attempting to close Act.

This is a common error message that can be caused by a number of things. Because Paul was using version 16, it was suggested in an knowledgebase article that this could be cleared up by upgrading his Act software. Version 17 of Act, the next step up resolved this issue with version 17.2 Hotfix 1. At the time of this post, Act version 20 is now available.

At the end of the day my advice to Paul is this: do not worry about the error message. It is not hurting anything. Here is the knowledgebase article in question: http://kb.act.com/app/answers/detail/a_id/38220

Error: “Object reference not set to an instance of an object” when closing Act! on a Windows 10 computer

Answer ID 38220   |    Updated 09/10/2016 12:56 PM

Issue: Error: “Object reference not set to an instance of an object” when closing Act! on a Windows 10 computer


Version Found: 17.0

Steps to Reproduce

  1. Open Act! on a Windows 10 computer
  2. Close Act!
  3. Observe results

Actual Result:
The program closes, but the Error: “Object reference not set to an instance of an object” appears.

Additional Notes:
This error has not been found to halt any functionality in Act! and can be disregarded.

Workaround:
There is currently no workaround for this issue, however the issue will be resolved in v17 with the release of 17.2 Hotfix 1. Additionally, this issue will be resolved with the release of v18.

Reference#: 105705, D-03276, D-03028
Status: Closed – Fixed in v17.2 Hotfix 1 and v18
Priority: High

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