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Error: “Creating an instance of the COM component with CLSID {000209FF-0000-0000-C000-000000000046} from the IClassFactory failed due to the following error: 80010001 Call was rejected by callee…” when attempting to write a letter in Act!

Answer ID 38228   |    Updated 07/19/2018 04:31 PM

Symptom:
When attempting to write a letter in Act!, I am receiving the Error:

“Error: “Creating an instance of the COM component with CLSID {000209FF-0000-0000-C000-000000000046} from the IClassFactory failed due to the following error: 80010001 Call was rejected by callee. (Exception from HRESULT: 0x80010001 (RPC_E_CALL_REJECTED)).”

Product:
Product Family: Act!
Product: Act! Pro, Act! Premium


Cause:
UnknownWorkaround:

Note: Prior to proceeding with these steps, it is strongly recommended that you create a backup of your registry. For information on creating a backup of your registry, refer to the following Microsoft documentation:

How to back up and restore the registry in Windows

You will need to modify a registry key named LoadBehavior. It needs to have its value changed from 3 to 9. It can be found in the following locations:

For 32-Bit Version of Windows

  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect
  • HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn
  • HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect

For 64-Bit Version of Windows

  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect
  • HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn
  • HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect

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