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What issues have been fixed in Act! updates?

Answer ID 36573   |    Updated 08/07/2018 12:54 PM

Question:
What issues have been fixed in Act! updates?

Product:
Product Family: Act!


Note: This list only includes issues that have been fixed in service pack releases, hotfixes, and update releases. It does not include fixes that were implemented in full version major releases of Act!. For information regarding issues that have been fixed in full version major releases of Act!, refer to the following knowledgebase article:Issues fixed in Act! full product releases

    • Answer ID 38887

To download any of these updates please visit the Act! Download Center.

If you are experiencing an issue that is not listed here, there may be a DBFixer released for that issue. For a list of DBFixers, refer to the following knowledgebase article:

Image Service Packs for Act! v20

Version 20
Service Pack 1
Requires: Pro, Premium, Premium (access via web)

Issue Number Description
D-07967 APFW – Re-opening the same activity increases the details font size
D-07966 APFW – Creating an activity with new lines removed the line breaks
D-07965 APFW – Activity Lists are not refreshing after Deleting an activity causing logouts. IE only.
D-07963 TS – APFW – Creating contact with activity tab displayed causes logout
D-07949 Resolve Telerik security vulnerability CVE2017-11317
D-07941 BETA – APFW – Contacts slow to load if large volume of history entries
D-07938 Act! Insight Doesn’t Work with Password Policy – UK Version Only – APFW
D-07898 Message ‘There was an error writing to the pipe: The pipe is being closed. (232,0XE8).’ Pop up after mail merge via email.
D-07839 LC – FR/CF -Truncation issue occurs in the first and fifth page of ’Copy/Move Contact Data‘
D-07612 TS – APFW – Columns not sorting on Notes/History tabs of Opportunities.
D-07564 AEM – Call List page missing scroll bar
D-07558 TS – Lookup -> related pane drop down does not redraw after expanding and contracting
D-07543 Lookup – Companies -> Zip code… menu option not localized
D-07387 Global Tool bar turns black when making changes

Image Updates for Act! v20

Version 20.1
Update 7
Requires: Pro, Premium, Premium (access via web)

Issue Number Description
D-08363 APFW Office integration – Quick attach no longer working in 20.1 update 6
D-08355 Recurring activities sync when outside sync range, and can duplicate on subsequent syncs
D-08283 Premium Plus serial numbers do not update seat count
D-08282 Option to ‘Exclude My Record from History’ on sent emails is not localized
D-08280 New Outlook ‘quick action’ features to manage unattached emails are not localized
D-08295 Users are not sorted when “Hide inactive users” is selected
D-08284 Option to ‘Exclude My Record from History’ on sent emails not staying selected
D-07661 FR – APFW – The reports list page is truncated

Version 20.1
Update 6
Requires: Pro, Premium, Premium (access via web)

Issue Number Description
D-04587 FR- APFW – Task list view/ Activity Tab – Edit and Delete links are truncated
D-04588 FR- APFW – History list / Tab – Edit and Delete links are truncated
D-04589 FR- APFW – Notes Tab – Edit and Delete links are truncated
D-05105 TS – FR – Text Overlaps Button Edges When Deleting Contacts.
D-05305 TS – When creating a History item and selecting the Type as Other, the follow up button on the local install is greyed out, however it remains active on APFW.
D-05314 TS – Rescheduling a recurring activity with attachment does not create a rescheduled activity.
D-05316 Windows – Companies – Update linked fields messaging was not updated for “update linked fields” button
D-05338 LC – DE– Browse button is truncated on Save Copy As dialog
D-05488 LC – CF – Truncation in emarketing profile
D-05583 LC-FR-“Post” should be “Code postal” on Contact Detail View.
D-05698 LC–FR-On the Copy/Move Contact Data page, the text can’t be showed fully.
D-05699 LC–FR-On the “Reset Menus and Toolbars” truncation
D-05720 LC-DE- The selection box of “Opportunity (select one)” is misaligned in Act! Emarketing–Webpage dialog.
D-05828 Two same hotkeys “Alt + S” appear in the “Schedule Activity” box.
D-05933 Chrome-User Log out automatically with an error message occurred after using “Attach File…”.
D-06020 LC-FR-APFW: Truncation display on the Activity part on contact detail view
D-07016 Chrome – Dashboard – The activity cannot be deleted when we select “delete all activities in the linked series”.
D-07029 LC-FR-APFW: There should be more space between these buttons and the dialog frame
D-07084 TS – Relate Contact Window cannot be resized.
D-07131 LC-FR: Truncation in Email System Setup Outlook Address Books page
D-07280 TS – Act! Network Sync Service Update refers to Act! Update
D-07326 Lock/Unlock filter slider text needs to be centered as it’s topmost currently
D-07367 TS – APFW – DE – Spelling error in Emarketing Opt Out menu.
D-07468 Space needed for easier reading Monthly contact limit
D-07478 Unable to connect to sync server error is incorrect
D-07578 APFW – The “Send At” field displays blank in the “Next Scheduled Email Campaign” section
D-07640 TS – APFW – Defunct 6 month survey appears
D-07653 TS – APFW – Error in Application when trying to change password when ‘User cannot change password’ is enabled.
D-07675 White icons of ‘Product Reports’ & ‘Opportunity Reports’ appear in New Report dialog.
D-07733 The ‘Favorite’ icon was changed from icon to text after resetting the Columns in the contacts List View.
D-07747 TS – APFW – Deleted Activities in IE do not disappear from list without refreshing page
D-07818 APFW – Calculated fields allow blank if set before choosing “calculated” as field type
D-07824 APFW – Activities – Schedule for dialog displays current user instead of “created by”
D-07828 LC – DE/FR/CF – Pro Welcome Page isn’t directed to the correct regional page.
D-07837 Act! Update package (20.0 u5) references ACT2000
D-07838 TS – APFW – Unable to filter task list by keyword in IE.
D-07840 No scrollbar when creating calculated field with long formula
D-07841 TS – APFW – The advanced query open window doesn’t always close in IE11.
D-07842 TS – Unable to delete a complete activity series in IE.
D-07843 TS – APFW – When using the ‘replace’ option when importing into APFW, information that is not being imported is removed from the record.
D-07851 TS – APFW – Company activities tab showing all activities after lookup in IE.
D-07865 TS – APFW – Standard Users unable to create secondary contacts if ‘Delete Records’ permission removed.
D-07884 TS – APFW – Able to create a remote database from another remote database via Web.
D-07917 LC-DE- Truncation issue occurred on Emarkting Overview.
D-07937 TS – APFW – Attempting to delete an in use opportunity stage gives misleading error.
D-07955 DE – Act! Notification message contains truncated text
D-07979 TS – APFW – Removing a field from a database when included in a ‘customised columns’ selection causes a logout
D-07985 LC-DE/CF/FR: The help descriptions of all charts are not translated into German or French.
D-07999 TS – APFW – Logged out of web or error message after adding a document to a new contact
D-08000 TS – APFW – Alarms window not appearing after a session times out
D-08040 TS – Old databases open in 20 without needing to update
D-08061 LC – CF/FR –Truncation issue occurred in Select Contacts dialog.
D-08065 LC_FR/DE/CF Truncation issue occurred in Act! Update Details dialog.
D-08071 LC – CF/FR Truncation issue occurred in Contact Merge Options dialog when import database.
D-08080 APFW – IE – Selecting “delete all occurrences” of recurring activities still only deletes one
D-08082 LC-DE Truncation issue occurred on the ‘Create, edit, or delete drop-down lists’ dialog.
D-08084 LC – CF/FR Truncation issue occurred in Opportunity Graph Options dialog.
D-08085 LC – DE/CF/FR APFW – Truncation issue occurred in Opportunity Pipeline Options dialog.
D-08086 TS – ISPA.exe runs at 100% CPU on TS environments.
D-08089 LC – CF ‘Share’ button is not translated to French on Open/Share database dialog.
D-08095 LC-FR/CF/DE – Translation issue occur during the creation of custom tables.
D-08097 LC – FR/CF/DE ‘Delete local preferences’ prompt box is not translated to French/Germany.
D-08098 LC – FR/CF/DE Some contents are not translated to French/Germany in Map Entity Fields page for Custom Tables.
D-08100 LC – FR/CF/DE Translation issue occur in Customize Columns dialog for Custom Tables.
D-08101 TS – APFW – History Result incorrect when sending an aem campaign via Web.
D-08103 TS – Email address from Outlook contact is used instead of email address in Act!.
D-08110 LC – FR/CF/DE The prompt box name – ‘Custom Tables’ is not translated to French/German.
D-08111 LC-FR/CF/DE – The contents of all prompt boxes are not translated to French and German when edit a record in the custom table.
D-08113 LC – FR/CF/DE – Truncation issue occurs in Mail Merge Wizard (7 of 7) dialog when mail merge by E-mail.
D-08115 TS – Upgrading Pro Databases to Premium 20.1 does not always update the Product Tier correctly.
D-08118 LC-DE Truncation issue occurred for ‘This contact is dynamically included in the groups listed below’ on the ‘Dynamic Groups Membership’ dialog.
D-08123 LC – DE/CF/FR The ‘company field’ is overlapped by the field selection box in Define Fields dialog.
D-08124 LC – DE ‘Browse…’ button is wrapped in Import List Items dialog.
D-08129 TS – History has no line break after the Regarding field in preview pane
D-08135 TS – APFW – Unable to schedule an activity series in Chrome when one of the activities is in the past.
D-08151 APFW-Custom Tables-Create a 2 Number fields and a Calculated Numeric field, using the Number fields, in Custom table via APFW gives errors
D-08153 APFW – Custom Tables – Creating a Field in Custom Tables before creating a custom table logs user out of APFW
D-08154 APFW – Custom Tables – Editing a custom table calculated field gives an error.
D-08155 APFW – Custom Tables – Cannot edit custom table field name.
D-08158 APFW-Custom tables-Clicking on Picture field in Custom table Layout Designer for Web gives error
D-08162 APFW-Custom Tables-Create 2 Picture fields in Custom table and add an Image in each of the fields via APFW, last Image added, overrides both fields
D-08167 APFW – Custom Tables – Industry Template Library option is unresponsive
D-08170 Custom Tables-Creating a Calculated field, based on Numerics, does not validate formula.
D-08200 TS – Web Info tab – Open Browser link uses IE and not default browser
D-08201 LC-FR : Missing translation for “Address” in Contact detail view.
D-08209 Pressing keyboard shortcut Ctrl+F5 when viewing AEM in Act! causes an error: Object reference not set to an instance of an object.
D-08224 Custom Tables – Calculated fields on Custom tables, break Schema export
D-08231 Deleting Series causes popup for delete recurring activity
D-08236 (Chrome) Warning in activity series doesn’t let you continue
D-08260 Groups tree doesn’t stick when navigating away
B-12006 Add Documents tab option to save selected file locally
B-11493 Add ID/Status to the Create Act! Contact dialog in Outlook
B-11766 APFW – Left align the big button menu
B-10890 APFW – Managing opportunity processes to use same terminology as windows
B-12011 APFW – Reduce Act! icon file size
B-12007 Contact column should display by default on Group and Company history tab
B-12009 Display preferences tabs on two rows
B-12012 Enable ‘Look for’ field in list views by default
B-12010 Move Lookup > Favorites further down the menu
B-12008 Remove inactive paging controls under the calendar task view
B-12038 SDK – Add event where a contact, group or company is added to an opportunity
B-12036 SDK – Add events where opportunity total is modified or recalculated
B-12037 SDK – Add events where relationship is added to a contact
B-12035 SDK – Add open and close events for the layout editor
B-12039 SDK – Provide consistent event for LayoutLoaded
B-12034 SDK – Record Created events are inconsistent or missing
B-11646 Update Act! Notification text to point at our ‘What’s Fixed’ KB
B-12021 Allow ‘Create Lookup’ from multiple selected companies (Windows Client)
B-12001 APFW – version numbers displayed should match windows client
B-12057 Add preference to only attach histories to contact and NOT my record on auto-attach histories.

Version 20.1
Update 5
Requires: Pro, Premium, Premium (access via web)

Issue Number Description
D-08102 Using email attachment type ‘Email subject, message and all attachments’ also adds the email to the history details.
D-08075 When opening an email in Outlook from history, the respond options are missing and it’s editable.
D-08052 Unable to schedule database sync.
D-08049 Chrome – New password dialog for “Update Outlook Integration” causes refresh in Chrome and never downloads integration.
D-07998 APFW – Entire contents of email shows in regarding and details column of histories.
D-07996 Address book error appears when sending emails immediately following Act! install.
D-07634 Navigation pane – lookup menu allows input of any data in field name.
D-08132 Using new web Outlook Activity Sync (via API) fails with non-US regional settings

Version 20.1
Update 4
Requires: Pro, Premium, Premium (access via web)

Issue Number Description
D-08077 Allow history creation for emails sent from a user of this database to another user setting not respected.
D-08024 APFW – Custom Tables – Error trying to move individual columns using Customize Columns
D-08013 Outlook Sync can only sync a maximum of 6 activity types
D-07992 APFW Mobile fails to show calendar entry in list, day or month views
D-08015 Quick Attach window shows a previously unattached email.
D-08052 Unable to schedule database sync
D-08049 Chrome – New password dialog for “update outlook integration” causes refresh in Chrome and never downloads integration
D-08047 APFW – Specific Custom Tables schemas don’t load layout
D-08036 Insight API token call is synchronous and it slows first time APC logons
D-08055 Premium Plus license check can lead to degraded performance
D-08003 APFW – Outlook contact and calendar sync fails

Version 20.1
Update 3
Requires: Pro, Premium, Premium (access via web)

Issue Number Description
D-07977 Unable to mail merge to email using TPL template
D-08027 Shared v20.0 database cannot be accessed until db upgrade is run locally

Version 20.1
Update 2 (included in Update 3)
Requires: Pro, Premium, Premium (access via web)

Issue Number Description
D-08037 AWA error during installation
D-08038 APFW – Mail merge fields not populated when viewing sent ADT template via Outlook

Version 20.0
Update 7
Requires: Premium (access via web)

Issue Number Description
D-04427 APFW – Contacts slow to load if large volume of history entries
D-07948 Resolve Telerik security vulnerability CVE2017-11317

Version 20.0
Update 7
Requires: Premium (access via web)

Issue Number Description
D-07975 APFW – Creating contact with activity tab displayed causes logout

Version 20.0
Update 6
Requires: Premium (access via web)

Issue Number Description
D-04427 APFW – Contacts slow to load if large volume of history entries
D-07948 Resolve Telerik security vulnerability CVE2017-11317

Version 20.0
Update 5
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-07771 FR/DE – Insight charts show months in English
D-05340 FR/CF – Some unlocalized text display on a new database
D-07724 FR/DE – Truncation in Delete Recurring Activity dialog.
D-07769 FR – Freeze columns functionality not usable
D-07728 APFW – Login page is not localized
D-05606 APFW – DE/CF the word browse is untranslated after clicking add document
D-07034 FR/DE – APFW: Contact Report can’t be created successfully
D-07774 FR/DE – AEM top menu not localized in APFW
D-07757 APFW – DE/CF there is no response after clicked the login button on APFW login page
D-07776 FR/DE – Call list columns show English when populated
D-07811 DE – Text Cut off on Insight button
D-07807 FR/DE – Add Chart button missing text in Insight

Version 20.0
Update 4
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-07651 Insight does not load if WebAPI is on a different domain
D-07632 Windows – History dialog – scroll bar does not appear when text is longer than allocated space
D-07607 APFW – Act Icon is still Blue on Chrome tab
D-07652 Deleting an activity should change edit date

Version 20.0
Update 3
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-07585 Act! Insight currency is always dollars
D-07589 APFW – AEM loading performance improvements
D-07596 AEM – Overview screen does not display correctly on all screens.
D-07257 Windows – Closing Act! while AEM views are loading can result in crash
D-07513 Various Swiftpage emarketing features give an object reference error
D-07577 When startup view is Contact Detail, no longer goes directly to MyRecord.

Version 20.0
Update 2
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-07406 Unable to register Act! Pro
D-07556 ‘Contact’ and ‘Share With’ columns can’t be added to any list views

Version 20.0
Update 1
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-05438 Changes to history recording on individual emails is ignored.
D-05763 APFW – IE11 – The Alt+L keyboard shortcut is invalid on the “Schedule Activity” page.
D-05808 APFW – Mail Merge > There are no attachment in the received email after sending with the attached document.
D-07309 AEM – Call List loading contacts in batches of 200, missing last batch
D-07487 APFW – Group Name lookup returns all groups.
D-07504 v20 UI – Display issue with dropdown to select lookup field in navbar
D-07509 Insight: On lookup section – Related Tasks “Print Current Screen” is not working
D-07514 APFW – AEM – thumbnails being loaded over HTTP when accessing web via HTTPS
D-07524 APFW – Server Error message displays on Emarketing page after log on AEM.
D-07537 APFW – Cannot remove a document added to the Documents tab
D-07261 LC – Days in Stage fields missing from LC layouts
D-05605 LC – APFW – CF/FR/DE – Text truncation displays on Contact Access tab.
D-05969 TS – LC – Message when upgrading to v19 about new rep2 reports.

Image Service Packs for Act! v19

Version 19
Service Pack 2
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-05863 APFW – Rich text created in web or windows do not display correctly on the other
D-05855 Act! Address Book Type missing because MAPISVC.inf is in wrong location.
D-05849 The new database can’t be created when we install SQL Server 2012 Standard.
D-05843 APFW – Dates filter-The Dates filter for tabs decreases once each time you click it
D-05839 APFW – Issue with Shift Click multi-selecting in alarms window
D-05837 User can’t use the feature of Emarketing properly.
D-05835 APFW – Edit-> Replace Field: The entire page is refreshed automatically after clicked the ‘Cancel’ button.
D-05830 APFW – Chrome – Relate Contact – two scroll bars in the bottom two “relate contacts” drop-downs
D-05827 Chrome – Schedule activity from non-activity-related main views causes full screen refresh
D-05826 Chrome – Schedule activity from Dashboard view causes full screen refresh
D-05825 Chrome – Schedule activity from Task List view causes full screen refresh
D-05824 Chrome – Schedule activity from Company detail view causes full screen refresh
D-05823 Chrome – Schedule activity from Group detail view causes full screen refresh
D-05821 APFW – Hide inactive users is not a global setting for Calendar “Select Users”
D-05816 APFW – IE11 – The toolbar of RTF is partially covered by gray area after unchecked the “Add Details to History” option.
D-05810 APFW – Create Company From Contact Greyed Out in IE.
D-05808 APFW – Mail Merge>There are no attachment in the received email after sent an email with the attached document.
D-05801 APFW – Set the Act and Outlook calendar synchronization between each other, Outlook calendar cannot be synchronized to the Act!
D-05799 HPP’s need to be able to add more than one subscription serial number on a machine
D-05798 APFW – copying image into note from MS word makes it impossible to save note and causes logout
D-05795 The Act! Application need reboot continuously and cannot be installed successfully.
D-05794 BETA – Act for Web Installation sticks in a reboot loop.
D-05785 BETA – C++ Failed to install error.
D-05784 APFW – Outlook mailbox contacts cannot be synchronized to Act!.
D-05783 APFW – Cannot sync Outlook with APFW installed via IS 2016
D-05781 APFW – Call activities cannot be synchronized to outlook calendar
D-05780 APFW – Synchronize Calendar: 1-way: Sync Act! to Outlook>Advanced Preferences> Select type, I selected the type that did not sync to the Outlook calendar.
D-05779 APFW – “Synchronize Calendar: 2-way: Sync Act! and Outlook with each other” settings cannot take effect.
D-05774 APFW – Opportunities List View export to excel, there is no data in the excel table.
D-05772 APFW – IE11- The “Private” layout not aligned with the button box in the Record History dialog box.
D-05765 APFW – Opportunity detail view: The control of Probability do not display properly
D-05760 Changing the type of an activity when scheduling sets all dates and times to ‘undefined’
D-05758 On the “Act! Diagnostics” Dialog box, the “Change Time Zone” feature still can be used even if we input wrong password for the database.
D-05757 On the “Act! Diagnostics” dialog box, an error pops up after clicked “SQLDiagSnapshot” or “SQLDiagMonitor ” button on the “Server-SQL Diagnostics” page.
D-05756 On the “Act! Diagnostics” dialog box, an error pop up after clicked “Server Configuration Manager” button on the Server-Server Security page.
D-05755 The “Apply” and “Cancel” button doesn’t display after clicked the “Server Settings” button.
D-05754 The introduced place can be edited and the password can’t be changed after clicked “Reset SQL Password” button.
D-05750 Outlook sync history log sporadically deleted during syncs
D-05749 Need new licensing SKU for 19.2 premium/web perpetual
D-05745 The “Next” button can’t be clicked when click back to the previous page.
D-05739 APFW – The words “Automatically update this field without prompting the user” displays non-English language in Update Field page.
D-05728 APFW – New Contact retains Documents tab contents.
D-05725 End User License Agreement- The End User License Agreement displays previous version information.
D-05710 APFW – Clicking on email address in detail view of contact in Chrome v57 does nothing.
D-05707 APFW – Multi Select drop down missing bottom item from list.
D-05695 APFW – Error messages in Event Viewer show username and password in plain text.
D-05692 The default value of “Campaign Date” is not “Last 30 days”.
D-05685 APFW – Chrome – Manage Users – Unable to retain user as a contact when select retain this user’s contact detail after click “Delete User”.
D-05683 APFW – Write>Email message not working in Chrome
D-05682 API no longer validates Business Care entitlement
D-05677 APFW – After multiple incorrect login attempts don’t get error saying database will be locked for x minutes.
D-05676 APFW – Error when creating drop down list.
D-05672 APFW – Alarms not appearing after closing tab with alarms window open.
D-05671 APFW – Chrome – Define Fields – The Created Calculated field dialog returns to Home page automatically when click “OK” button in the “Validate Formula” dialog box.
D-05670 Outlook Integration will fail when Act! run as admin and Outlook open and not run as admin
D-05647 APFW – Able to create a remote database starting with numbers
D-05646 Layout selector prefixes all layout names with “Basic Contact Layout”
D-05643 APFW – Unable to schedule activities if not viewing own calendar in Chrome.
D-05632 APFW – Manager Users cannot unlock/lock database via web.
D-05619 Outlook Activity Sync Deletes Calendar entries from Act!
D-05617 Opt-outs not setting back to false when Download Campaign history
D-05603 Copying and pasting an activity causes an object reference error
D-05602 Act.Outlook64.service should not run on 64 bit machines with 32 bit office
D-05581 Missing column label in Copy Contact Data
D-05573 APFW – When using Edit > Replace, OK button doesn’t become active if info pasted into the box.
D-05552 19.1 – Copyright is still 2016 in mobile client.
D-05545 APFW – Sort order on Opportunity list is not maintained on second and subsequent pages.
D-05536 Note preview remains when switching to a company with no notes
D-05517 Prem – Alarms – Some cleared timeless activities are displaying alarms after upgrade to 19.0
D-05516 Prompted to install ‘Web API’ instead of ‘Act Connect Link’ at end of Premium install.
D-05468 Social Updates tab gives error on Facebook.
D-05462 APFW – Going to Detail View from a Lookup resets the lookup.
D-05458 Colour Schemes in Act!.
D-05453 APFW – Logged out of database when entering a note after running a report.
D-05358 APFW – Cannot Delete or Duplicate Opportunities in List View
D-05315 APFW – Logging onto APFW with a space as the User Name gives an infinite login display
D-05313 Unable to add new opportunity after changing Weighted Total decimal places.
D-05308 Clicking default checkbox when setting up outlook email makes error pop up
D-05264 Database left locked after closing Tools>Define using ‘x’ in Chrome.
D-05164 Date and Time information display incorrectly when Export Task List to Excel
D-05133 Original Scheduled date in Schedule Activity dialog is truncated
D-05109 APFW – Chrome – Advanced query from first value does not show operators
D-05050 Installer – Installer does not detect SQL 2016 Standard is installed
D-05005 Spelling error on dialog notifying when no Smart Tasks available
D-04984 APFW – Reports containing German characters in the name do not run
D-04934 APFW – Calendar – Monthly – Navigating with the Arrows does not (always) refresh the Calendar View Correctly
D-04901 APFW – Calendar view – New session reverts to monthly view
D-04789 Chrome – Select the item of “Dates” on Task List page cause a full screen refresh.
D-04767 APFW-When the Company menu is expanded, the Update Linked Contacts menu option isn’t grayed out.
D-04741 Chrome – Close a schedule Activity dialog cause a full screen refresh.
D-04733 Chrome – Opportunities – “Adding/Editing a Note record” causes a full screen refresh
D-04730 Chrome – Opportunities -“creating a new activity” causes a full screen refresh
D-04725 Chrome – Opportunities – Add / Edit Product causes a full screen refresh
D-04724 Chrome – Contacts – Add/edit a relationship causes a full screen refresh
D-04723 Chrome – Delete a secondary contact record causes a full screen refresh
D-04717 APFW – Contact – History Tab — retain data from another contact when creating a new contact
D-04705 Chrome – Contact – History Tab-Editing a history record cause a full screen refresh.
D-04702 Chrome – Contact – Activities Tab-Create new activity cause a full screen refresh.
D-04657 Alarms Dialog – Customer reports Snoozing large numbers of alarms does not work.
D-04641 Facebook page on web info tab coming up with error.
D-04636 Chrome – RTF Toolbar Font Size control sets size to max – cannot reset or change to other values.
D-04599 Missing a space between ”calendar” and “to” on the Advanced Preferences dialog of Synchronize Calendar
D-04405 UK – Registration Wizard localization error – changes “Statement” to “Countyment”
D-04141 APFW – Different Alarm Snooze options between Web and Software client.
D-04092 Images in templates show as attachments when merged through v18
D-03998 APFW – Chrome – When creating a new note, shows multiple fonts as default.
D-03899 Activity Icons – Custom Activity Icons default to Paperclip Icon
D-03890 Activity Icons – Custom Activity Icons default to Black background.
D-03875 Option to hide Universal Search box is ignored after restart of Act!
D-03751 APFW – Advanced Query – Save icon Stretches when leaving value field
D-03569 APFW – Chrome – Customize Column options pop up window is not opened in dashboard
D-03467 APFW – Record History – The behaviour of font and size dropdown selection is not functioning properly
D-03466 Chrome: Record History – On clicking upon ‘Theme fonts and Size’ dropdown two scrollbars getting displayed
D-03465 Chrome: Record History – Spell check icon is missing
D-03462 Reports – IE10/IE11 – Tabs and options are not the same as in chrome browser for contacts & Gross Margin
D-03461 Reports – IE10/IE11 – Tabs and options are not the same as in chrome browser for Pipe line and sales
D-03460 Reports – IE10/IE11 – Tabs and options are not the same as in chrome browser for histories
D-03459 Reports – IE10/IE11 – Tabs and options are not the same as in chrome browser for Groups
D-03458 Ultrawebgrid-Reports – IE10/IE11 – Tabs and options are not the same as in chrome browser for opportunities
D-03457 UltrawebGrid-Reports – IE10/IE11 – Tabs and options are not the same as in chrome browser for company
D-03315 Calendar shrunk in Reports -> Contacts Reports, calendar size should be same for From and To fields
D-02671 An Error pops up when click save button after removed contact activities tab.
D-02585 KB link in installer error message is incorrect – points to Sage link
D-02582 Calendar banners overlapping.
D-02521 APFW – IE11 – Dashboard: Truncation occurred about OK and Cancel button at the bottom of the filter dialog.

Version 19
Service Pack 1
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-04775 TS – APFW – Groups/Companies tab not updating when move through contacts.
D-04898 LC – TS – APFW – Work Week Calendar shows current day as first day of the week.
D-04899 LC – TS – APFW – Cannot change work week viewed using the mini calendar.
D-04924 LC Update Windows Clients with 19.0 EULA – All regions/tiers/languages
D-04925 LC Update Web Client with 19.0 EULA – All regions/languages
D-04931 LC – Update installers with 19.0 Branded Graphics – All tiers/languages
D-04950 LC – APFW – CF – AEM – Send Email Campaign dialog = Untranslated Strings
D-04952 LC – APFW – DE – AEM – Send Email Campaign dialog = Untranslated Strings
D-04968 LC – APFW – DE – AEM – Main Pane in Browsers = Untranslated Strings
D-04969 LC – APFW – CF – AEM – Main Pane in Browsers = Untranslated Strings
D-04976 LC- APFW – DE – Menu bar doesn’t show at the top.
D-04989 LC -AEM – incorrect branding on Send Email Campaign confirmation dialog
D-05036 TS – German Silent installer installs English version
D-05038 LC – APFW – DE – Browsers missing Top Menu bar.
D-05179 Pro/Premium/Web (Windows) – Installer does not reliably install .net 3.5 during SQL install – causing install/setup failiures
D-05218 LC – TS – When updating Linked Company / Contact Fields, messaging shown has been changed
D-05295 LC – DE – Truncation in Companies’ Contacts Tab Add/Remove Contacts dialog
D-05294 LC – DE – Truncation in Manage Priorities dialog
D-05293 LC – DE – Truncation in Manage Resources Dilaog
D-05291 LC – DE – Truncation in Conflict Alert dialog
D-05289 LC – DE – Truncation – ?
D-05286 LC – DE – Truncation in Outlook Sync Preferences dialog
D-05285 LC – DE – Truncation in Outlook Integration Preferences
D-05284 LC – DE – Truncation in Outlook integration Preferences Sync Contacts Tab
D-05283 LC – DE – Truncation in Google Integration Preferences
D-05281 LC – DE – Truncation in Mail Merge Wizard
D-05280 LC – DE – Truncation in Mail Merge Wizard Select Template page
D-05279 LC – DE – Truncation in Mail Merge Wizard Select Contact page
D-05278 LC – DE – Truncation in Email Setup Wizard E-Mail page
D-05275 LC – DE – Truncation in Email Setup – Editor page
D-05274 LC – DE – Truncation in Email Setup – Attach to Act! Contacts page
D-05273 LC – DE – Truncation in Email Setup – Activity Invitation page
D-05272 LC – DE – Truncation in Google Sync History Options
D-05270 LC – DE – Truncation – Mail Merge Wizard
D-05267 LC – DE – Truncation in Opportunity Graph Options dialog General Tab
D-05352 LC – DE – Truncation occur on Emarketing Log On dialog
D-05351 LC – FR/CF-Truncation on Quick Print-Set Option-Header/Footer Option page
D-05343 LC – DE – Truncation – “evaluation” line on registration screen wraps and cuts top and bottom out of lines
D-05336 LC – DE – Truncation – Search Button multiple areas
D-05329 LC – FR/CF/DE – Truncation display on Tools -> spelling dialog.
D-05328 LC – DE – Truncation – Quick Print – Portrait mode selection
D-05325 LC – FR/CF/DE – Copyright information is not translated.
D-05442 LC – FR/CF -Truncation in Manage Resources Dialog.
D-05448 LC – FR/CF- Truncation occurs on Filter Activities dialog
D-05415 LC – DE – Truncated text in the Set Password Dialog
D-05392 LC – DE – Truncation of “Updating” text in Synchronizing Contacts Preferences
D-05423 LC – DE – Truncated text on Edit Internet Link
D-05424 LC – DE – Truncated Text in Remove Old Data
D-05426 LC – DE – Truncated text Middle Name
D-05418 LC – DE – Truncated Text in Custom Layout Settings
D-05419 LC – DE – Truncated text on Calendar > Activity Preferences
D-05441 LC – FR/CF – Text truncation display on File > Print > Options dialog.
D-05420 LC – FR/CF – An error display when upgrades the prior-version demo database.
D-05445 LC – FR – Delete confirmation dialog button size
D-05447 LC – DE – Truncated text in Import Assistant
D-05372 LC- DE/FR/CF – APFW – Messy code occur when manage permission on Add Permissions dialog
D-05460 TS – “Object Reference not set to an Instance of an object” when attempting to send an email campaign in AEM.
D-05464 LC – DE – Unable to install Premium on German OS, Win 10, Win 7
D-05470 TS – APFW – Cannot attach a file to a history in Chrome.
D-05475 LC – DE – Truncated text on Copy/Move Contact Data
D-05522 19.1 LC & IE anywhere product codes for licensing
D-05495 LC – Update Windows Clients with 19.1 Branded Graphics – All tiers/DE/CF/FR
D-05509 LC – Update Web client with 19.1 Copyright Statement – All tiers/DE/FR/CF
D-05508 LC – Update Windows Clients with 19.1 Copyright Statement – All tiers/DE/FR/CF
D-05519 LC – DE/CF/FR – Missing translation on Installation Screen “Create Installation…”
D-05526 LC – Installer throws dialog boxes which require clickthrough
D-05502 LC – Update installers with 19.1 Branded Graphics – all tiers/DE/FR/CF
D-05492 LC – Update Web Client with 19.1 EULA – DE/FR/CF
D-05498 LC – Update installers with 19.1LC EULA all tiers/DE/FR/CF
D-05501 LC – Update Windows Clients with 19.1 EULA – All tiers/DE/FR/CF
D-05561 LC – DE – CD Browser for Premium does not contain Act! Connect Link feature
D-05562 LC – FR – CD Browser for Premium does not contain Act! Connect Link feature
D-05563 LC – CF – CD Browser for Premium does not contain Act! Connect Link feature
D-05537 Installer – Signatures not consistent across all tiers
D-05546 TS – Act network sync service shows wrong version number.

Image Updates for Act! v19

Version 19.2
Update 4
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-07750 Performance affected by large amounts of rows in the database preferences table
D-07752 APFW – Notes/History font size not displaying correctly in tab list or preview pane

Version 19.2
Update 3
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-07200 32bit Act.Outlook.Service.exe shows as 64bit in description. Email histories are not attached.
D-07075 APFW – Editing an Email Sent History via web, deletes the detail section.
D-07223 Chrome-Only Company field updated in Contact details page after changed all linked fields in company details page.
D-07224 APFW – Activities added in Chrome do not save information on details tab.
D-07228 APFW – Line breaks show as double spaced when creating new note/history/activity
D-07074 APFW – Logged out of APFW when trying to send AEM campaign with AEM not signed in.
D-07130 APFW – AEM – accounts without call lists reloads continuously
D-07218 APFW – Automatic logout when click E-marketing in the left navigation pane.

Version 19.2
Update 2
Requires: Pro/Premium

For information regarding Issues fixed in this update, refer to the following knowledgebase article:

Information regarding the release of patches to resolve issues when using Act! with Outlook 2016 and Office 365
Answer ID 38803


Version 19.2
Update 1
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-04092 Images in mail merge templates show as attachments when sent via email (resolved for Outlook 2010 users only).
D-05469 Social Updates – LinkedIn tab not working.
D-05959 Chrome – Details entered on a scheduled activity are not saved after clicking OK on the General or Recurrence tab.
D-05968 History detail background colour not displayed in desktop application.
D-06006 Chrome – APFW login button disabled if credentials are saved.
D-06008 APFW – Specific RTF formatting in activity or history details causes logouts
D-06009 APFW – No response when clicking ‘Send an Email Campaign’, ‘Manage My Account’ or ‘Manage Sender Profiles’.
D-06010 APFW – Notes/Histories detail foreground colours not displayed in tab list or preview pane.
D-07012 Windows – vCard import does not extract city, state, zip, or country
D-07014 Chrome – Chrome v59 menu options or dialogs using window.open() method open in a new browser tab
D-07046 Windows – Emarketing – AEM Basic accounts get notification when navigating to emarketing page

Version 19.1
Update 7
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-07426 Error messages in Event Viewer show username and password in plain text

Version 19.1
Update 6
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-07200 32bit Act.Outlook.Service.exe shows as 64bit in description. Email histories are not attached
D-07223 Chrome – Only Company field updated in Contact details page after changed all linked fields in company details page

Version 19.1
Update 5
Requires: Pro/Premium

For information regarding Issues fixed in this update, refer to the following knowledgebase article:

Information regarding the release of patches to resolve issues when using Act! with Outlook 2016 and Office 365
Answer ID 38803


Version 19.1
Update 4
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-07014 Chrome – Chrome 59 menu options or dialogs using window.open() method open in an new browser tab
D-05700 Out of Memory Errors and Red Crosses in Act!
D-05680 Email History Queue Task becomes unresponsive – emails aren’t attached as histories (improves handling of the service and history queue)

Version 19.1
Update 3
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-04092 T/S – Images in templates show as attachments when merged through v18
***Addresses defect for Office 2010 users only***

Version 19.1
Update 2
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-05619 Outlook Activity Sync Deletes Calendar entries from Act!
D-05638 APFW – Scan for duplicates causes logout
D-05517 Cleared timeless activities no longer cleared after update

Version 19.1
Update 1
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-05427 LC – DE/FR/CF – An error display when open demo db on environment with office 2010 installed
D-05541 LC – Outlook 2010(64bit) -Cannot sync activities from Outlook to Act!.
D-05577 LC – DE – Missing report templates when trying to open a new report

Version 19.0
Update 7
Requires: Pro/Premium

For information regarding Issues fixed in this update, refer to the following knowledgebase article:

Information regarding the release of patches to resolve issues when using Act! with Outlook 2016 and Office 365
Answer ID 38803


Version 19
Update 6
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-04092 T/S – Images in templates show as attachments when merged through v18
***Addresses defect for Office 2010 users only***

Version 19
Update 4
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-04444 LC – DE – Global Toolbar hard line is too long.
D-05292 LC – DE – Truncation in Schedule Activity Availability Tab
D-05288 LC – DE – Truncation – Activity Series Templates
D-05287 LC – DE – Truncation in Preferences Email & outlook Sync tab
D-05277 LC – DE – Missing Transalation and Truncation in Email System Setup Outlook Address Books page
D-05317 TS – APFW – Word addin cannot generate history if act.Web.OutlookWebServiceAddress is defined
D-05356 LC – FR/CF – Truncation display on “Manage Contact Sync Sets” dialog.
D-05346 LC – DE – Truncation – Copy Move Contact Data Dialog
D-05341 LC – DE/FR/CF- Truncation occurs on Filter dialog
D-05339 LC – FR/CF-Text truncation on set password dialog
D-05334 LC – DE – Truncation – Setup Assistant
D-05332 LC – DE/FR/CF – Unlocalized when select database in Outlook Synchronization Preferences Dialog
D-05401 LC – DE – Truncated and hidden text on “Record not found” query dialog
D-05405 LC – DE – Truncated text in Relate Contact dialog
D-05406 LC – DE – Truncated text on Save Copy As
D-05414 LC – DE – Truncated text in Outlook Sync preferences
D-05390 LC – DE – Truncated text in Activity Reminder
D-05421 TS – Error: “Object reference not set to an instance of an object” when attempting to create/edit/write (other template) using the Act! Word Processor
D-05399 APFW – Timeout closing connections after timeout period even if active
D-05417 TS – 64-bit Outlook crashes when trying to send an email (Office 365)
D-05373 Outlook addins – buttons in toolbar do not sync contacts or calendar in 64-bit Office
D-05397 TS – APFW/APC – Create new contact with Relationships tab selected causes logout
D-05375 LC – DE – Truncation on Preferences > Admin
D-05413 LC – DE – Truncated text on Browse button when adding Address Book to Email Setup Wizard
D-05394 LC – DE/FR – The user list is not saved after adding user in Manage Sender Profiles dialog

Version 19
Update 3
Requires: Pro/Premium/Premium (access via web)

  • Fixes an issue where Mail Merge would fail to function after Update 2 is applied.
  • Fixes an issue where new Report format (.rep2) files would not appear for databases not located on C: drives.

Version 19
Update 2
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-05342 Error in act.outlook64.service when installed on non-english OS
D-05363 APC – Outlook Integration “Cannot access a disposed object” on second contact sync

Version 19
Update 1
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-04352 Customer issue – Mail Merge performs sporadically.
D-04510 APFW – Act.Integration crashes when sending activity invitations
D-04653 TS – Syncing a recurring activity to Outlook creates one extra ocurrence.
D-05122 TS – Outlook Contact Sync doesn’t adhere to the defined sync set
D-05156 APFW – Contact Sync throws “Cannot access a disposed object” Error for office 64bit outlook
D-05299 TS – When using the “E-mail Document” button, the path of the attachment is showing in the name of the attachment in Outlook
D-05256 Calendar Invite displays “Object reference not set to an instance of an object” error
D-05251 APFW – Act.Integration is crashing when trying to open preferences (32 bit machines)

Image Service Packs for Act! v18

Version 18
Service Pack 2 (includes Update 1)
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-04544 ActDiag – Clear Out Licences not working
D-04592 APFW – Trial mode web.config entries contain unsecure references to buy now
D-04518 TS – APFW/APC – Returned to login screen when switching between companies.
D-04533 TS – APFW – Custom date range option is missing from web task list/history list when using Chrome.
D-04677 Premium CD Browser needs to refer to Act! Connect Link.
D-04551 TS – APFW – Contact Record Creation Options not honoured when creating contact from company.
D-04532 TS – APFW – Export to Excel in Opportunities not exporting correct list.
D-04562 TS – APFW – Cannot multi select on history list.
D-04610 Upgrade installation – Unable to Open Act when upgrading from 18.1 to 18.2
D-04632 Pro installation follows with a prompt to install the Web API.
D-04633 Web API prompt verbiage references Marketplace.
D-04674 Update package for Premium doesn’t install Act Connect Link.
D-04676 AU Premium demo requires update after install.
D-04413 Groups – Lead capture Tab – Rename “Lead Capture” Tab to ” Web forms” in Windows and web for Int Eng, FRE, CFR, DE
D-04480 Do not allow more than one subscription serial in Act!
D-04634 Need translated URLs for the new Act Connect page logic.
D-04556 TS – APFW – Notes Tab not refreshing when creating a new contact
D-04297 TS – Opportunities slow to save after upgrade to v18.
D-04515 APFW – Opportunity Lookup icon is disabled
D-04530 TS – APFW – Selecting custom date range just shows today.
D-04531 TS – APFW – Attempting to set a custom date range causes APFW to hang in IE.
D-04542 TS – APFW – Second opportunity being created when adding product to an opportunity in Chrome if done from the drop down menu.
D-04541 TS – LC – Applying changes made in Preferences gives Object Reference error
D-04645 Manage Users -Web API permission display name is ” ||Permissions_MAX64=Web API Access|| “
D-04513 LC – WEB – After selecting a Favorite Report, the lower grid blanks out.
D-04523 APC – IE11 – Non-Secure content prompt for IE11 when navigating to APC Logon page
D-04524 APC – IE11 – Non-Secure content prompt for IE11 when navigating to Opportunity List View
D-04525 APC – IE11 – Non-Secure content prompt for IE11 when navigating to Group List View
D-04527 Web – Default Web Info links need to be secure.
D-03909 APFW – Calendar- Cleared Activity Preference Set To Grey, but Showing Strikethrough
D-04640 TS – APFW – Unable to grant calendar access using Chrome.
D-04652 TS – APFW – Cannot delete entry from drop down list in Chrome.
D-02506 APFW – IE11 – Define fields: The size of vertical scroll bars needs adjust in calculated define fields dialog.
D-04416 TS – APFW – ‘Location’ field missing from customise columns on activities tabs.
D-04667 Creating a Contact from a Company takes user elsewhere.
D-04678 Selecting a Contact from the Group tab goes to the first contact in the list.
D-04679 APFW – Selecting a Contact from the Company tab goes to the first contact in the list.
D-02748 Move DB retains a duplicate copy of supplemental files in original location
D-02664 History is not be generated after make some changes to the calculated field when the calculated field history generator is enabled.
D-04620 Emarketing – Object reference Error when trying to use AEM with expired token.
D-04276 LC – German – Export Wizard has funky button overlap.
D-02665 User defined activity type cannot display in History List -> Types filter -> “Activity Histories”.
D-04666 LC – APFW – The prompt of Web API installation is untranslated in French, French-Canadian, and German
D-04474 Using VCR Arrows and then peforming a browser refresh refreshes to another contact in the lookup.
D-04672 LC-DE- Web- Menu bar doesn’t show at the top
D-02719 SAPM: Start Time Field Set to Server Timezone for Follow Up Activities
D-02700 SAPM: The previously selected criteria cannot be removed after deselecting previously selected criteria and saving the group.
D-04448 ACC – Performance – actApplication_CurrentOpportunityChanged fires multiple times
D-04560 TS – Default filters in Opportunities show ‘None’ for stage instead of ‘All’
D-04648 TS – APFW – Tools > Customise Columns doesn’t work in Opportunities list view.
D-04659 TS – APFW – Clicking to create a new Opportunity refreshes the current Opportunity view.

Version 18
Service Pack 1
Requires: Pro/Premium/Premium (access via web)

Issue Number Description
D-04085 Web – Relationship details box size is too large, requires scroll bars.
D-03782 APFW-Dashboard- Deleting the same activity from different browsers doesn’t show a proper error message
D-03913 Framework error on Exiting Act
D-04161 APFW – Calendar – mini calendar always uses the server date and time for the mini calendar funtions
D-04206 APFW – Calendar Recap list – Any Calendar view – Recap item link will not open the related activity.
D-04164 APFW – Cannot tab out of County field when creating a new contact.
D-04193 APFW – Can’t select a contact from the task list if the contact’s name is blank.
D-04218 APFW:An warning message pops up when trying to Send to Act a note, history, or activity.
D-04217 Scratchpad Web needs branding update
D-04184 APFW – Activity text colour is not displayed in task list on web.
D-04238 APFW – Calendar – Any view – Timezone Inconsistencies
D-04146 APFW – Chrome – Session Timeout does not present “Continue” dialog and creates redirect loop
D-04115 TS – Define Sync Set button doesn’t work when downloaded from Act For Web.
D-04233 APFW – Navigating to Calendar View logs off user not running on English language Windows OS.
D-04180 Web – Write Letter generates error when using Act Word Processor
D-04226 APFW – Chrome mostly – startup preferences aren’t honored if you close the browser.
D-04210 APFW – When “Daily Calendar” is selected as the start-up view , it is displaying monthly view calendar instead of Daily view calendar
D-04188 Open Database dialog deformed on FR/CF
D-04235 Blank mail merge fields don’t collapse if there are two blanks on the same row.
D-04293 APFW – When encountering a Notes details field with invalid characters, Web Clients are logged out.
D-04230 MOBILE – Cannot dial phone number containing country code since it is not preceded by “+” sign
D-04213 Notifications download message is confusing.
D-04284 CF – Registration Wizard page 4 has untranslated text.
D-04194 DE – LC – Exporting calculated fields causes an error in the export wizard.
D-04303 Create contact while opps tab is open crashes APFW
D-04191 TS – Dropdown value not saved – Windows
D-03682 MOBILE – After clearing text in search field, scrolling in any view is disabled on iPhone with iOS 9
D-04414 Web – Internal Server Error 500 after upgrade to 18.1 from 18.0
D-04365 TS – APFW – No scroll bars when adding an opportunity to companies.
D-04337 BETA – Web API installation is not localised
D-04324 CF- LC – Clear Activity View has display issues.
D-04317 CF display issues -Emarketing View
D-04346 CF – translation change needed for Include sub Groups on Group List.
D-04319 APFW – Opportunities – Email button brings in the wrong email address
D-04318 TS – APFW – Images in a layout get put to the front after upgrading a DB from v17.1 to v18.
D-04353 German -Scheduler Wizard has two pages with display issues.
D-04359 BETA – DE – Some Company tabs not translated
D-04336 DE – Update CD Browser Links.
D-04335 FR – Update CD Browser Links.
D-04351 German – Kontakte synchronisieren view has a couple display issues.
D-04374 BETA – DE – Manage Subscription option uses US redirect
D-04370 BETA – Lookup of Favourite Contacts locks the Contact Detail view
D-04402 T/S – APFW – IE only – Can’t select item from Alarms dialog list.
D-04349 TS – Cannot set a default value on selected fields.
D-04345 TS – Lookup displays correct number, but incorrect groups from a lookup
D-04103 T/S – APFW – No scroll bar in Alarms window.
D-04338 BETA – FR – Alarms dialogue ‘show/hide more details’ text overlaps button
D-04341 BETA – FR – Scheduling dialogue text to use a banner is truncated
D-04342 BETA – FR – Open database dialogue buttons are truncated
D-04369 BETA – DE – Manage Add-ons has untranslated buttons
D-04361 BETA – DE – Contact Layout 1366 x 768 not translated
D-04356 German -Sync panel Wizard Home has display issues.
D-04357 German – Two Remote Create pages have display issues.
D-04355 German -Update Salutation dialog has display issue.
D-04360 BETA – DE – Up button when viewing divisions or subgroups is too small for text
D-04404 Minor upgrade needs to check for slipstreams.
D-04388 APFW – Can’t Log In To Web On German Upgrade
D-04430 German – Preferences > Act! E-mail Editor button truncation issue.
D-04395 German – Preferences > Act! E-mail Editor truncation issues.
D-04393 German – Preferences > Calendar & Activities > Calendar Preferences dupe line issue
D-04394 German – Preferences > General> Salutation Preferences display issues.
D-04311 TS – Selecting multiple Companies in Company List view, or Groups in Group List, does not populate contact emails when selecting Write > Email message
D-04166 Call List – Last updated field is using UTC +7 when using time and now users profile settings
D-04196 APFW – Cannot multi-select on task list.
D-04220 TS – Unable to create new layout tab with a name that has already been used.
D-04224 Win – If the user has not verified their primary AEM email address, Send an Email Campaign will throw an Obj Ref Error, not a friendly message.
D-04189 French Nav Bar defaults to scrunched up.
D-04237 New In-product URLs Required for the Act! Connect View
D-04290 Per Andrew change text color in navbar for better contrast
D-04066 APFW – Timeless activities not displayed in calendar view.
D-04292 APFW- Chrome – Add selected to Company/Group/Delete selected contact do not function.
D-04354 German – Registration Wizard Info page has display issue.
D-04363 BETA – DE – Preferences dialogue has a number of truncations
D-04371 BETA – DE – Calendar preferences contains Monday twice
D-04364 BETA – DE – Truncation in various menu options

Image Updates/Hotfixes for Act! v18

Version 18.2
Update 6
Requires: Pro/PremiumFor information regarding Issues fixed in this update, refer to the following knowledgebase article:

Information regarding the release of patches to resolve issues when using Act! with Outlook 2016 and Office 365
Answer ID 38803


Version 18.2
Update 5
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)

Issue Number Description
D-04092 Images in templates show as attachments when merged through v18
***Addresses defect for Office 2010 users only***

Version 18.2
Update 4
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)

Issue Number Description
D-05027 Web Client – Activities ‘Scheduled with’ did not navigate to the correct Contact
D-05028 Web Client – History List Contact Links do not navigate to the correct Contact
D-05029 Web Client – Search Results Contact Links do not navigate to the correct Contact
D-05030 Web Client – Calendar displayed “date here” instead of the proper date
D-05031 Web Client – Cannot change work week viewed using the mini calendar
D-05032 Web Client – Work Week Calendar shows current day as first day of the week.
D-04922 Licenses now support more than 500 seats
D-04941 Saving Preference changes would fail in German, French, and French Canadian products

Version 18.2
Update 2
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)

Issue Number Description
D-04873 Invalid ChartFX Gauges License error on dashboard component
D-04297 Opportunities slow to save

Version 18.1
Update 5
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)

Issue Number Description
D-04872 Invalid ChartFX Gauges License error on dashboard component
D-04692 Opportunities slow to save

Version 18.1
Update 3
Requires: Act! Premium (access via web) SP1

Issue Number Description
D-04192 TS – APFW – Dropdown value not saved to database
D-04319 APFW – Opportunities – Email button brings in the wrong email address
D-04371 DE – Calendar preferences contains Monday twice
D-04487 APFW – Contact List View Customize columns does not function
D-04493 CF/DE Web – Add Document button doesn’t work.
D-04495 CF-Preferences- Untranslated line on Calendar Preferences
D-04496 CF/FR-Preferences- Display issues on Composing options.
D-04497 CF-Preferences- Display issues on Dialer Preferences
D-04498 CF-Preferences- Display issues on Record Creation Options
D-04499 CF-Preferences- Display issues on Composing options Signature dialog
D-04502 DE – WEB – CHROME – Can’t Access Web FORMS Tab from Web Client
D-04504 DE/CF – WEB -Favorites column doesn’t show on Reports view
D-04505 Internet Sync Service needs to check syncconfig xml periodically to include new databases.
D-04508 LC – APFW – Errors displayed when Installing Act! Integration in French, French-Canadian, and German

Version 18
Update 7
Requires: Act! Premium (access via web)

Issue Number Description
D-04245 APFW – Calendar – Any view – Timezone Inconsistencies
D-04187 APFW – Calendar – mini calendar always uses the server date and time for the mini calendar funtions
D-04229 APFW – Navigating to Calendar View logs off user not running on English language Windows OS.
D-04249 APFW – Remove redundant Today button
D-04178 APFW – Schedule ActivityDialog – Dialog pulling server time instead of client time.
D-04186 APFW – Today button on calendar takes you to the wrong date.
D-04182 Change filestreams in licensing to be more friendly in large hosted environments

Version 18
Update 6
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)

Issue Number Description
D-04113, D-04114 Web – Chrome – Advanced query feature can’t be used with Chrome.
D-04119 Web – Companies List View – cannot export to Excel
D-04120 Web – The list of contacts associated to Company-A are actually the contacts associated with Company-B.
D-04122 Web – Calendars – Some time zone features would log off the customer.
D-04129 Can’t email a Document listed in the Document tab
D-04131 Web – Cannot filter histories by type in History View and all History tabs
D-04150 Web – Performance – Notifications polling is every three seconds s/b 2 hours

Version 18
Hotfix 5
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)

Issue Number Description
D-04024 Fixes an issue where using the Global Toolbar Email command did not populate the TO: field with the taget Contact email addresses.
D-04025 Fixes an issue where Contact > Edit > Replace would fail on secured servers.
D-04034 Yes/No fields will no longer be removed from a Layout after editing.
D-04035 Fixes an issue where Yes/No field types could not be renamed.
D-04037 Fixes an issue where focus on a new Contact was lost when saving, or when triggering an automatic save through another action. E.g., adding an Activity.
D-04039 Re-enabled email commands for Chrome users. These users can set their email client preferences to “Use default email”.

Version 18
Hotfix 4
Requires: Premium (access via web)

Issue Number Description
D-03988 APFW – Logon – incorrect message displayed after third Web logon failure due to credentials

Version 18
Hotfix 3
Requires: Premium (access via web)

Issue Number Description
D-03983 APFW – Contacts – Histories and Documents Tab – Navigating to histories tab Crashes APFW
D-03980 APFW – Calendars – Time zone displays the Log on screen when using custom virtual directories.

Version 18
Hotfix 2
Requires: Pro/Premium

Issue Number Description
D-03965 Fixed a Web Client issue with the Opportunity Views for databases that did not yet contain any Opportunity records.
D-03969 Fixed a redraw issue in the Contact Detail view when navigating through Contact records.
D-03961 The Web client session will no longer end abnormally when creating the first Opportunity in a database.
D-03959 Act! 17.x for Windows customers will now see version 17 related Welcome Page content instead of version 18.
D-03960 Act! 17.x for Web customers will now see version 17 related Welcome Page content instead of version 18.

Version 18
Hotfix 1
Requires: Pro/Premium

Issue Number Description
D-03473 Mobile – Fails to call contact when selecting “Call Phone” or selecting any phone number field on iPhone
D-03848 Some dialogs not responding on Windows Server 2008 R2
D-03858 Resizing the entire Call list tab does not resize the detail window and no scroll bar appears
D-03860 APFW – Task List – No Option To Export to Excel
D-03861 APFW – Chrome – Duplicate Popup Checker is in Loop
D-03869 Error message is squished when licensing errors out
D-03878 When “Daily Calendar” is selected as the start-up view, it displays “Monthly Calendar”
D-03885 Chrome: Act emarketing logon page is not getting loaded prior to logging into AEM account
D-03891 APFW – Preferences – Cleared Activity Display Preference Not Functioning As Designed
D-03902 APFW – Hosted Welcome Page Trial mode should use https, not http
D-03908 Resizing the application window does not resize the Call List detail window, no scroll bar appears
D-03910 Notes – Attaching a document to a note throws an object reference error
D-03918 Removing new AEM permissions still permits the majority of AEM functions
D-03929 APFW – Opportunity Detail Navigation broken

Image Service Packs for Act! v17

Version 17
Service Pack 2
Requires: Pro/Premium

Issue Number Description
103215 TS – Remote database syncs all attachments and ignores sync set
103598 Act! Update Details dialog help link for “Learn how to back up a database” does not function
103747 Timeout retrieving Business Care tier on Act! first startup.
103898 Basic Lead Capture creates Contacts that appear as blank records if email is not a displayed field.
103975 New DB Layouts not created for non-US installs
103994 Failure in AEM Signup clears dialog
104136 AEM View offline content does not reliably display when server not accessible.
104149 AEM Profile data for Monthly Recipients not updated after Campaign Send
104159 Unsupported Browser page does not size for device
104160 Unsupported Browser page contains label for Version but provides no version data.
104165 APFW Installer prompts twice for install region.
104184 UK In-product Marketplace only displays offline content
104365 APFW – Calendar – New created activity is not displayed
104411 Starting Network Sync app always requires Admin mode to function properly.
104422 AEM Signup dialog allows blank country as result of non-matching MyRecord country value
104481 TS – APFW: Apostrophe in Subject Line of AEM Message Causes Blast to Hang
104521 TS – Option to Export to Excel in Tools menu grayed out in Act! Premium (access via web)
104554 APFW – Can’t See Activities on the Weekly/Daily Calendars in Web
104564 TS – Email invites Via APFW give error when sent to a user.
104596 APFW – Unable to delete Notes, Activities, Documents and History
104611 APFW: Unable to logon Act! Premium (Web)
104677 TS – APFW – Activities show at wrong time slot in Daily and Weekly views in IE.
104718 APFW: For schedule activity webpage dialog, resources dropdown is not functioning at all
104737 TS – Invalid AEM Access Token Causes Error After Restoring a Database Backup
104746 APFW – Regression – Advanced Query dialog Type/Field/Operator menus are empty
104855 APFW – Clicking Yes on Install Act! Scratchpad sub-dialog does nothing
104867 Error Message while Exporting the database from another database
104918 TS – AEM – After clicking OK to send Email, Cancel option does not work.
104927 APFW – Update Email Campaign History – ” An Error has occurred in the script of this page”
104928 APFW – Opportunities – Detail View – Status Options are completely missing
104935 TS – APFW – Multi-select dropdown lists are unusable unless Compatibility View is enabled in IE
104938 APFW – Opportunities – Stage dropdown is nonfunctional on the Opportunity List view
104978 APFW – Contacts-Relationships-Customize Columns: “Move down” button label wraps
104987 TS – APFW – Adding Field to Layout in APFW adds %20 instead of a ‘space’
105020 APFW – Tools > Print does not print.
105036 APFW – IE10 – Contacts – New history – Attach button by default disabled
105056 APFW – IE 10: Contact – Send vCard: Clicking on “Install” button does not download file
105074 APFW – Secondary Contacts: Duplicate data from main Contact’s primary fields not functioning
105092 If one invitee of an Activity declines an invite, the activity is automatically declined for all.
105124 APFW – Contact-Relationship-scroll bars display issue
105137 TS – APFW – Templates saved locally via web give error when merging.
105141 TS – Private label missing from tick box on Create New Note window.
105145 APFW-Contact-> “Create contact from company” has to be removed from the contact view
105223 APFW – Failed to create a Web form with error message.
105332 APFW-Opportunities-Add Product: Products list need refresh to show new record.
105357 APFW – Calendar – Activity created using the “Use banner” option is not displayed in the Calendar
105376 APFW – Opportunities – Unable to add URL or shortcut to folder path in the documents tab
105395 APFW – Activities: Selecting “In the future, do not show this message” throws an error
105417 APFW-Groups-Lead Capture: OK button does not work in Create Web form webpage dialog.
105419 TS – Changing a company name causes all linked contact fields to be updated without prompting.
105430 Google Integration cannot be initiated with Tools > Integrate with Google menu commands.
105433 APFW – Clicking Yes on Install Act! Scratchpad sub-dialog does nothing
105434 TS – APFW – IE10 – Multi-select dropdown lists are unusable unless Compatibility View is enabled
105440 Subgroup names in Send Email Campaign Group menu items are not sorted.
105443 APFW-IE10-Contact-Secondary Contact: Error message displayed when closing Link to Company
105447 APFW – IE10 – Contacts – Link contact to company is only working the second time
105448 APFW- Contact list view-Customize Columns-Selecting fields and clicking OK throws an error
105450 APFW – IE 10: Opportunity – Contact tab is not selected by default
105455 APFW – IE 10 – Advanced Query- Opening a saved query doesn’t create a lookup.
105461 APFW – IE 10: Relationship tab: After zooming, page is refreshed without selecting relationship tab
105489 APFW – Calendar – Clicking on the calendar results in an error
105490 Tabs in Opportunities Detail view increase in size after every refresh
105491 APFW – Calendar – Filtering the calendar by USERS eliminates all of the activities completely
105492 APFW – Calendar – Clicking on the SHOW PRIVATE check box results is error message displaying
105493 APFW – Calendar – Clicking on the SHOW Cleared check box results is error message displaying
105494 APFW – Calendar – Click the left of right arrow on the monthly display changes the monthly bar color
105496 APFW – Calendar – Monthly view – color distinction for the current date needs formatting
105497 APFW – Calendar – Unable to delete an activity by selecting the red “X” on the calendar displays
105499 APFW – Calendar – Weekly View – Icon for each activity is missing
105500 APFW – Calendar – Daily, Weekly, Work Week views – layout needs alignment
105501 APFW – Calendar – Weekly View – The right arrow needs to be moved
105502 APFW – Calendar – Weekly & Work Week Views – Dates are hyperlinked but don’t do anything
105503 APFW – Calendar – Weekly View – Days should be outlined
105504 APFW – Calendar – Weekly View – No vertical Scroll bar
105505 APFW – Calendar – All Views – Adjust the placement of the time zone control

Version 17
Service Pack 1
Requires: Pro/Premium

Issue Number Description
102131 “Actual Close Date” field doesn’t change when execute “Schedule->Run Smart Task->Update Status” from the Closed to the Open status.
102770 Calculated Fields: When selecting date field the order of fields is random
103310 Help link in the Mail Merge Wizard needs to be updated and linked to a topic
103418 Opportunities Dashboard – Closed Sales to Date 7, 30, and 90 days filters not working correctly
103598 Act! Update Details dialog help link for “Learn how to back up a database” does not function
103658 Cannot get into Calendar after deleting top contact in list view
103680 Using Save as in Word 2013 only allows .doc, .rtf, .htm, and .txt file types
103772 APFW- Field data blanks after linking contact to a company
103780 Names with suffixes and prefixes are not properly parsed.
103784 When saving a merged Word document the save box appears twice.
103858 When an attachment is deleted in Outlook and sync to Act the activity is getting deleted in Outlook as well as in Act.
103872 Mobile: IOS7: Cannot add company to contact.
103873 ‘&’ not accepted in value for a dynamic group criteria in APFW.
103895 Copy and paste from list view to Excel/Word/Notepad even as restricted user.
103898 Basic Lead Capture will create Contacts that appear as blank records where email is not a displayed field.
103915 Private slider feature is not available while creating the private companies via the Sage ACT! Mobile web site
103941 Google attachments of history are still going to users even when the option is unchecked
103942 Manager Sender Profiles – All fields wrap on large amounts of text
103978 APFW: Invalid page number display in Contacts to select from lists.
103987 Save As dialog displays twice while saving a document.
103988 APFW: Successful message displayed when send an AEM email campaign failed.
103989 Successful message displayed when send an AEM email campaign failed.
103994 Failure in AEM Signup clears dialog – would be nice to redisplay the signup form if the customer wants to try again.
104011 Print Opportunity from the right click menu prints wrong opportunity
104047 Contact Record Manager not retained when typing the first character
104075 Advanced Query Annual Event Within Next days does not work more than one annual event in the query
104090 Change text on the Mail Merge Wizard first and last screens
104106 Unable to attach file in Insert Note dialog under Notes tab
104124 The ‘Free Form’ phone format cannot always be selected as default.
104136 AEM View offline content does not reliably display when server not accessible.
104145 Linked Yes/No fields not updating
104148 AEM VIEW profile still shows account id after AEM user logs out.
104149 AEM Profile data for Monthly Recipients not updated after Campaign Send – logoff/logon required to refresh
104164 APFW – If you sort contact list view by clicking the column header in web browser then sort option from tools menu is ignored.
104165 APFW Installer prompts twice for install region.
104167 Preferences are cut off due to stacked tabs
104168 Export Task List to Excel should export text not images
104176 ‘Unable to retrieve Schema Metadata’ opening/creating a database when windows set to Turkish
104177 Unable to restore back-up file using the correct password from a back-up create by the scheduler
104181 Type-ahead in Activity/History/Note dialogs
104182 Network sync service says upgrading v16.000 to v16.000 in v17.
104194 Cannot re-index database in ActDiag v17
104212 Object reference not set to an instance of an object error message displayed when send campaign to empty opportunity.
104218 Disabling Professional Mode for the Contact Timeline makes the feature unusable
104223 MS outlook: “outlook synchronization preferences” window display issue
104253 Google Integration Broken after 2.0 API Deprecation
104255 Can’t activate Web on Windows 8.1 Pro
104263 APFW – Opportunity Pipeline Options Assign Colours Window has no scroll bars.
104275 APFW -Logged off application instead of prompting for Act! Emarketing Login
104285 APFW: Two Browser Windows Are Opened from iFrames in Web Info Tab
104286 APFW: Failed to send an email campaign with error message “We are unable to send your email campaign…”
104289 Web gives no visual indicator that Call list buttons are disabled.
104294 APFW: Web client logoff after click “Refresh” icon in Emarketing tab.
104296 Cannot open database when PAD file has been edited with HOST in uppercase.
104308 Multi-select is not working properly in the drop down field in Detail View screen
104320 Error Loading Page When clicking the Pencil icon for editing a History item from Premium Mobile
104321 Act! emarketing for web Manage Account screen takes 1+ minutes to open
104351 Blank screen is displaying in browser compatibility mode
104355 Trying second time to create a field without closing the define fields window – user is unable to see the existing drop down list.
104397 Act! won’t install on Windows XP Pro SP3 or Windows Vista with SQL Server 2008 R2
104399 Documents Tab – Only show file or folder name in Name column
104401 Installation fails on Windows 8.1 using Win build.
104402 Installation failed on Server 2012/Server 2012 R2 using Web build.
104411 Starting Network Sync app always requires Admin mode to function properly. Enable always admin mode.
104412 APFW – ACT.Integration stopped working when “Sync Calendar with Act! Premium (web)” in outlook using web add-in
104414 Global Toolbar Customization – Enable Show/Hide for the Global Search Field
104416 When changing views – the toolbar drawn often includes a copy of the previous view’s toolbar at the end of the current view’s toolbar
104419 Google Calendar Sync throws Obj Ref errors
104420 Install can’t be run from network due to SQL Server extracted files
104422 AEM Signup dialog allows blank country as result of non-matching MyRecord country value – should not allow blank value
104423 AEM Manage My Account link throws server error – takes 30 seconds to display/shows wrong page
104425 Web Setup fails on 8.1x64 installation due to incomplete DotNet setup
104431 AEM View: Columns Get Truncated When Resizing Columns and Panes
104446 Opportunities tab:Right pane buttons were not getting displayed in the Manage Product List page.
104458 Installing the new build by uninstalling the old build throws an SQL error

Image Updates/Hotfixes for Act! v17

Version 17.2
Update 3
Requires: Pro/Premium SP2

Issue Number Description
D-04695 Opportunities slow to save

Version 17.2
Hotfix 2
Requires: Pro/Premium SP2

Issue Number Description
D-03150 Swiftpage Emarketing Plugin Is Not Available After Upgrade to 17.2
D-03320 Send Email Campaign Window Crashes Act! in a Database with more than 158,000 Companies
D-03934 APFW – Detail Views Fail to Render when a Deleted Field Remains on the Layout

Version 17.2
Hotfix 1
Requires: Pro/Premium SP2

Issue Number Description
D-02983 No histories created are linked to the contact or company the opportunity is linked to.
D-03028 On closing act windows client, “object reference not set to the instance of an object” error message is displayed
D-03131 Act! crashes when adding a document to a contact
D-03150 Swiftpage emarketing plugin not available after upgrade to 17.2
D-03196 APFW: Chrome – Data Missing in the Square Frame in Contact and Opportunity Detail View
D-03279 Act! crashes on clicking upon documents tab and while attaching a file in notes tab
D-03796 Creating a New Opportunity Does Not Associate the ‘New Opportunity’ History with the Opportunity’s Contact(s)

Note: In addition to the fixes mentioned above, this hotfix also contains a new Act! Premium (access via web) calendar control that improves calendar functionality when accessing the calendar via the web.

Version 17.2
Windows 10 Document Tab Fix
Requires: Pro/Premium SP2

Issue Number Description
D-03279 Act! crashes when trying to use the documents tab or when trying to attach a file to a note when using Act! on a Windows 10 computer

Note: For more information on this issue, refer to the following knowledgebase article:

Act! crashes when trying to use the documents tab or when trying to attach a file to a note when using Act! on a Windows 10 computer
Answer ID 38199

Version 17.1
Hotfix 4
Requires: Pro/Premium SP1

Issue Number Description
D-03279 Act! crashes when trying to use the documents tab or when trying to attach a file to a note when using Act! on a Windows 10 computer

Note: For more information on this issue, refer to the following knowledgebase article:

Act! crashes when trying to use the documents tab or when trying to attach a file to a note when using Act! on a Windows 10 computer
Answer ID 38199

Version 17.1
Hotfix 3
Requires: Pro/Premium SP1

Issue Number Description
104186 Type-ahead in Activity/History/Note dialogs – type-ahead in the Contact or Schedule with fields is not working.
104188 Preferences are cut off due to stacked tabs
104398 Replace OS error with informative message when user encounters Google Mail/.net error
104555 APFW – Can’t See Activities on the Weekly/Daily Calendars in Web
104869 APFW -unable to send campaign email – Templates not loading for Send Campaign dialog
104872 Google Calendar sync fails when syncing all day recurring activity
105157 Google Integration – Google acct association not recognized by Act!
105244 French APFW: unable to send campaign email – User is logged off after selecting send email campaign
105246 APFW – DE – Google Integration throws error trying to associate a database address book with Google Preferences

Version 17.1
Hotfix 2
Requires: Pro/Premium SP1

Issue Number Description
104869 APFW: unable to send campaign email – Templates not loading for Send Campaign dialog
104870 Update AU region Phone Regustration Support phone number for Australia s/b 39 111 0500
104872 TS – Google Calendar sync fails when syncing all day recurring activity

Version 17.1
Hotfix 1
Requires: Pro/Premium SP1

Issue Number Description
104398 Replace OS error with informative message when user encounters Google Mail/.net error
104542 Google Integration (Calendar and Contacts) cannot be initiated with Tools>Integrate with Google menu commands
104552 Startup view ignoring User Preference – always shows Welcome Page
104555 Web Client can’t see Activities on the Weekly/Daily Calendars in Web
104577 Web client throws script error for modal dialogs in comp mode

Version 17
Hotfix 1
Requires: Pro/Premium

Issue Number Description
104183 UK customers can now connect to the Marketplace.
104186 Addresses issues with the contact type-ahead feature in Activities, Notes and Histories.
104188 Backs out a UI change in the Windows Preferences pane that truncated some content.

Image Service Packs for Act! v16

v16.3
Service Pack 3
Requires: Pro/Premium

Issue Number Description
104482 Act! needs to send the serial number to AEM thru the discount code
104535 Display informative message when user navigates to Google Integration Preferences
104448 HOTFIX: Google Calendar Sync throws Obj Ref errors
104449 HOTFIX: Google Integration Broken after 2.0 API Deprecation
104450 Replace OS error with informative message when user encounters Google Mail/.net error

v16.2
Service Pack 2
Requires: Pro/Premium

Issue Number Description
104017 Syncing calendar to Google will send Google Invites
103774 Only one AEM account can be active for all Web users at a time. All Web users have access to it when any user logs on to it. All have no access when any Web user logs off it.
103846 Act Premium Mobile – When Eastern Time Zone is selected on an iOS 7 Device activities show an hour earlier
103737 APFW: Change AEM API calls to leverage data paging feature to handle large amounts of returned data
103819 Act! prompts to rollover activities but doesn’t rollover all activities
103761 Increase AEM received data buffer from min to max allowed
103736 API calls to leverage data paging feature to handle large amounts of returned data
103804 Increase AEM received data buffer from min to max allowed
103704 Memory Leak
103423 Mail merge status window hangs and save window appears
103682 APFW: Need to pass and accept country name during call to AEM Create Account API call
103638 Contact picker no longer moves down the list after comma inserted
103426 Space in Intl English URL for EU Marketplace includes a space – making it a page not found.
103705 Timeout and error msg results from Signup for AEM
103231 Unable to communicate with the server. You may need to re-logon to Act! Premium for Web.
103681 Need to pass and accept country name during call to AEM Create Account API call
103232 Error: “The resource you are looking for has been removed, had its name changed, or is temporarily unavailable” When trying to add a field in the APFW layout designer

v16.1
Service Pack 1
Requires: Pro/Premium

Issue Number Description
102921 Logged out of database when after searching company from left navbar
103047 Contacts with company names will not sync with company creation enabled
103091 All left navigation tab names and main menu tab names are not translated to french language.
103207 Logged out of database when after searching company from left navbar
103212 Logged out of database after searching groups from left navbar
103215 Remote database syncs all attachments and ignores sync set
103238 Logged out of database after searching groups from left navbar
102097 APFW Advance query on Opportunity Product
102802 Iincorrect numbers on “Act! Premium Registration and Activation Wizard”
102939 No ADT option when using ‘Save As’ in Word 2013
102997 New BFU for v16
103022 Editing Phone number in APFW, cursor jumps to end of field rather than staying in place
103026 No option for custom Date range in APFW
103042 “Invalid Datasource” error display when load the customer report template.
103046 No option for custom Date range in APFW
103048 Import – Dates imported from Excel or CSV change to US format or don’t import
103056 Universal Search not searching on custom fields
103126 Secondary Contacts Missing from New Remote Database
103159 Clearing a recurring to-do creates a new activity for the original date of the activity after upgrading to v16
98160 Phone Formats not respecting the info on “My Record”
98914 Images display twice if mail merge to 2 or more people is viewed on IPhone
99056 Advanced Query or Group Criteria doesn’t work if you use Contact and Opportunity criteria
100220 Test connection button isn’t enabled until you go to another field or tab.
100890 Activities imported to Microsoft Outlook will not synchronize with Sage ACT!
101092 Date format changed during sync
101214 Error: “Item has already been added. Key in dictionary: ’48’ Key being added: ’48’
101608 Users with the Browse role are able to import contacts via the ‘Synchronise with Outlook’ function
101690 Changing the ‘Duration’ does not Affect the ‘End Date’ of an Activity when ‘Start Time’ set to Timeless
101691 Copying the contents of a Time field to a Character field prefixes a date
101694 Icons lost in the menu bar after restarting ACT
102018 APFW – Target arrow not accurate on Closed Sales to Date dashboard component
102045 Highlighted contact lost when Contact List sorted
102047 Unable to use an ampersand in Email signature via the Web preferences
102071 Unable to add Location column to Activity List Dashboard
102104 Raising Follow-up Activity in APFW, saves the details with HTML tags when viewed in the ACT software
102138 Notes/history report not pulling through deleted contacts histories
102181 Activity Series as trigger does not force a “save”
102182 Schedule activity series from opportunity not scheduling with correct contact
102191 Search never completes when searching on a % sign
102194 Chrome – “No Records Found” dialog box does not function
102836 Cannot select item on history list after doing a keyword search
102882 Custom annual event fields used in Advanced Lookup cause other criteria to be ignored.
102908 Poor error description when trying to setup email integration in a remote database
102909 When calculated field added to Opportunity layout, creating new Opp from a contact displays the 1st opportunity in the list
102919 Calculated fields do not work for new contacts of company/contact field is blank
102922 APFW – Company Ellipsis on contact card, for new contacts linking to existing companies, does not respond
102924 APFW – Deleting field from database, before removing from layout, causes white screen in layout designer
102937 No Grid Lines in Opportunity Tab on Company Record
102965 “More options” feature in side bar of list view does not display search options when accessing through web browser
102978 Email Mail merge does nothing if you used the same template in succession(web)
102992 Dashboard doesn’t retain last viewed
102994 Can’t amend ‘user’ field after editing equivalent ‘opportunity’ field
103013 IE – Create new user from contact loses focus when typing on contact name
103107 German Untranslated strings occurs on “Act! Premium Registration and Activation Wizard (1 of 6)” dialog.
103109 Sort order in APFW Opportunities
103120 Quote template via APFW displays in $
99201 Linking contact to company locates the correct company but does not give it focus
100743 Printing envelopes using the ‘DL’ template prints one additional blank page
101033 Unable to change background colour on some tabs in layout designer
101259 Web info tab displays twitter mobile site
101469 Next button displays ‘Import’ after going backwards in the Import Wizard
101789 ActDiag does not Cancel when asking for verification to proceed
102192 Chrome – Persistent data from prior contact in preview pane
102193 Chrome – Timezone dialog does not render correctly

Image Hotfixes for Act! v16

Version 16.3
Hotfix 1
Requires: Pro/Premium SP3

Issue Number Description
D-04309 Documents tab causes Act! v16 to close when .net 4.6 is installed

Version 16.1
Hotfix 2
Requires: Pro/Premium SP1

Issue Number Description
103638 Contact picker no longer moves down the list after comma inserted
103681 Need to pass and accept country name during call to AEM Create Account API call
103682 Need to pass and accept country name during call to AEM Create Account API call (APFW)
103705 Timeout and error msg results from Signup for AEM (APFW)
103706 Timeout and error msg results from Signup for AEM

Version 16.1
Hotfix 1
Requires: Pro/Premium SP1

Issue Number Description
103423 Mail merge status windows appear to hang and do nothing
103426 Incorrect Marketplace URL in UK localization

Version 16
Hotfix 5
Requires: Pro/Premium

Issue Number Description
103046 No option for custom Date range in Web client
103207 Logged out of database when after searching company from left navbar
103238 Logged out of database after searching groups from left navbar

Version 16
Hotfix 4
Requires: Pro/Premium

Issue Number Description
102879 DE: Incorrect Phone Numbers and URLs in Product Licensing
102950 FR: Incorrect Phone Numbers and URLs in Product Licensing
102979 DE/FR: Uninstall of Act! v16 German leaves program directory intact
102983 FR: Publisher information incorrect on French Act! v16 release
102976 DE: Publisher information incorrect on German Act! v16 installation

Version 16
Hotfix 2
Requires: Pro/Premium

Issue Number Description
102840 Error occurred after logon in synchronization manager: The path is not of a legal form.
102815 Installing the ACT! Link Driver for Sage Account causes errors opening Act! v16
102813 Unable to install Act! Connect PC Client with Act! v16
102773 Replace desktop .ICO

Version 16
Hotfix 1
Requires: Pro/Premium

Issue Number Description
102755 Google Integration authorization issue

Image Service Packs for Sage ACT! 2013

Version 2013 (15.0)
Service Pack 1
Requires: Pro/Premium

Issue Number Description
Pro/Premium Blank screen and long load time when accessing Opportunity Detail from custom virtual directory
Pro/Premium Red X’s for Process/Stage drop downs when accessing from custom virtual directory
Pro/Premium Accounting Integration – ‘Update Accounting Data’ function deletes Sage ACT! Company addresses
Pro/Premium Changing a Date/Time field to a Date field changes the date if the time is 00:00
Pro/Premium Email links appear red after modifying layout
Pro/Premium Error: “Object reference not set instance of an object.” when deleting and email message in Microsoft Outlook® when integrated with Sage ACT!
Pro/Premium Schema update issues when updating database
Pro/Premium Outlook activity sync hangs when syncing timeless recurring activities with a 1 day+ duration
Pro/Premium Paper size set to A4 and cannot be changed when creating a new custom envelope template
Pro/Premium “Save empty copy” saves the database supplemental files in the location of the source database instead of the copy
Pro/Premium Smart Tasks not proceeding after a Sage E-marketing for ACT! step
Pro/Premium Smart Task not marked as completed if it was completed by another user
Pro/Premium Spaces in file shortcut paths replace by ‘%20’
Pro/Premium Static Group members removed from Group in remote databases
Pro/Premium STATUS missing from Opportunity OLEDB view
Pro/Premium Unable to create new phone fields in databases upgraded to Sage ACT! 2013 from ACT! 2007 or ACT! by Sage 2008
Pro/Premium Unable to enable Duplicate Checking after upgrading database to Sage ACT! 2013
Pro/Premium Unable to reset SA password through ACT! Diagnostics utility
Pro/Premium Unable to set alarm for a Smart Task activity step to ‘No alarm’
Pro/Premium Error: “Object reference not set to instance of an object.” when using Next and Previous buttons on Office 2007 integrated with Sage ACT!
Pro/Premium When clearing multiple activities, the cleared date in History shows as the current date instead of the date of the activity
Pro/Premium Performing a search in the Sage ACT! Premium mobile client causes user to be logged out of database
Premium (Web) Sage ACT! Premium Mobile: Dates in mobile client display in US format if database was created in Sage ACT! 2013
Premium (Web) Creating a Company from a Contact if a required field is not populated logs the user out of the web database
Premium (Web) Clearing a timeless activity defaults the activity history time to the web server’s time zone
Premium (Web) Information entered when clearing an activity is not included when doing a Follow-up activity
Premium (Web) Script errors when accessing the web client in Internet Explorer when a Standard user attempts to delete an attached document for a contact that they are not the record manager for

Image Hotfixes for Sage ACT! 2013

Version 2013 (15.1)
Hotfix 4
Requires: Pro/Premium SP1

Issue Number Description
102755 Google Integration authorization issue

Version 2013 (15.1)
Hotfix 3
Requires: Pro/Premium SP1

Issue Number Description
101748 Note and history creation times are not consistent with the client machine’s system time
101749 Duplicating opportunity from web browser does not copy products

Version 2013 (15.1)
Hotfix 2
Requires: Pro/Premium SP1

Issue Number Description
101650 Blank screen and long load time when accessing Opportunity Detail from custom virtual directory
101679 Red X’s for Process/Stage drop downs when accessing from custom virtual directory
101511 ACT.Server.host.exe is leaking memory

Version 2013 (15.1)
Hotfix 1
Requires: Pro/Premium SP1

Issue Number Description
101249 Accounting integration – changes made to Sage 50 data lost after updating linked records
101289 Export to excel with office 2003 or 2007 changes dates to US format
101347 Top portion of the left navbar is blank when startup view is Opportunity List, Task List, or any of the Calendar views

Version 2013 (15.0)
Hotfix 2
Requires: Pro/Premium

Issue Number Description
Search service crashes and no results returned when indexing a large number of databases

Version 2013 (15.0)
Hotfix 1
Requires: Pro/Premium

Issue Number Description
Clearing multiple Activities showed date cleared in history
Unable to open Sage ACT! after creating new custom commands

Image Service Packs for Sage ACT! 2012

Version 2012 (14.1)
Service Pack 2
Requires: Premium For Web 2012 SP1

Issue Number Description
Premium (Web) Configure contact view by device
Premium (Web) Direct access to contact data in your Sage ACT! database (hosted on the Sage ACT! Premium web server)
Premium (Web) Full contact notes and histories, including attachments
Premium (Web) Activity viewing, scheduling, and editing
Premium (Web) Task list with date, type, priority, and user filters
Premium (Web) Calendar with daily, monthly, and list views
Premium (Web) Follows Sage ACT! task flows

Version 2012 (14.0)
Service Pack 1
Requires: Pro/Premium

Issue Number Description
Pro/Premium Users are receiving a global unique identifier (GUID) error message during Sage ACT! install.
Pro/Premium Users are now able to perform Sage ACT! schema update (database update) with User Account Control (UAC) turned on and without having to run as a local Windows administrator.
Pro/Premium When a user opens Sage ACT!, the system will check to make sure the Microsoft SQL Server® (ACT7) service is running. If it is not running, Sage ACT! will start it for the user.
Pro/Premium Picture fields were causing a view error after updating database.
Pro/Premium Timeless activities that span for more than one day miss the last day when synced to Google.
Pro/Premium Database files synchronized from a remote database always overwriting database files in the Publisher database if both were modified, instead of last modified file winning.
Pro/Premium Synchronizing modifications of supplemental files causes exponential sync file growth, causing remote sync to slow and timeout.
Pro/Premium File sync performance issue with attachments between the remote/subscriber database and the main/publisher database.
Pro/Premium Sage ACT! no longer performs the file processing for access/ security on the sync from a remote/subscriber database to a main/publisher database as is done from main/publisher to remote/subscriber database. The remote/subscriber database sends everything up to the main/publisher database. Making this change indirectly improved sync performance on attachments from the remote/subscriber database to the main/publisher database.
Pro/Premium Syntax error occurring when a file has had permissions changed and the file having an apostrophe in the file name.
Pro/Premium Error displayed after changing database location on server and remote/subscriber, and manage connection information on remote/subscriber database sync.
Pro/Premium Assigning a different drop down list to a field does not sync to remote databases.
Pro/Premium In previous versions, updates on the parent database do not get synchronized to remote if both sides modify the same contact. Original data on the remote replaces the changes on the parent.
Pro/Premium The changes made in the document attached to a contact in the remote database are not synchronized to the document in the main database. After editing and syncing to parent, a GUID number is added to the file and updated properly in the remote database. In the main database, the document is still linked to the original file name. On remote, the document is linked to the edited attachment.
Pro/Premium Outlook contacts are removed from the remote database after syncing to main database.
Pro/Premium Unable to change settings when creating multiple remote databases.
Pro/Premium Contact and Calendar sync were failing with the following combination of conditions: User Account Control enabled in Windows, Outlook sync is run from the Sage ACT! menu or sync is run from the Sage Integration menu, and both Outlook and Sage Integration are run by a Windows non-administrative user. In a failure occurs under other user permission scenarios, the proper messaging guiding users on how to resolve the issue is displayed.
Pro/Premium Outlook add-in for Sage ACT! displays a runtime error during loading when upgrading from Sage ACT! 2011 SP1.
Pro/Premium Performance degradation when loading task list after sending an email via Outlook. Specific to Windows 7® and Office 2007 environments.
Pro/Premium In Terminal Services environment, Act.Outlook.Sync.exe errors display when logging in with multiple users. Multiple users can now log on to the same machine and sync Sage ACT! and Outlook simultaneously.
Pro/Premium When attempting to send an email to two separate distribution lists in the same email message, the email will not attach to contact history.
Pro/Premium When creating a new Company record, unable to proceed without saving the Company name.Salutation field is deleted when users have set a preference to not auto-fill the Salutation field.
Pro/Premium Error while editing data in Company list view while in customize columns mode.
Pro/Premium In the Company detail view, if a user creates a company with Divisions and then expands the tree view in the left navigation to show divisions, then switches the layout of the detail view to another layout, the expansion in the left navigation collapses.
Pro/Premium Company name is right-justified in the company name field after performing a lookup.
Pro/Premium If a contact with multiple name parts is not mapped in the multiple contact name dialog, nothing is imported into the database.
Pro/Premium Contacts linked to Opportunities are not exported when exporting from one database to another database.
Pro/Premium Import from Microsoft Excel® showing incorrect date format.
Pro/Premium When admin preference to attach emails to history when sent by database users is unchecked, emails sent to other users are incorrectly to the attachment supplemental files folder.
Pro/Premium No response after clicking “Go to Advanced Query” link in the Lookup Opportunities view.
Pro/Premium Record Manager field listed incorrectly listed as “Manager” when doing lookups.
Pro/Premium Unable to delete users in empty copy of database after applying Sage ACT! 2011 SP1 has now been resolved.
Pro/Premium Unable to change default duplicate checking criteria in empty copy of database after applying Sage ACT! 2011 SP1.
Pro/Premium Teams created in original database are not listed in empty copy of database when setting team level access.
Pro/Premium Sales Analysis by Record Manager report generating incorrect numbers with decimal point.
Pro/Premium Gross Margin by Product report calculates Total Cost incorrectly.
Pro/Premium Opportunity by Product report display incorrect information.
Pro/Premium Group reports coming up blank when all sub-groups are selected in report filters.
Pro/Premium Deleting or changing an attachment to a Smart Task step after that Smart Task has been set to auto-run results in no attachments being included in the Smart Task step.
Pro/Premium When adding a Resource to an Activity, the activity is duplicated in the task list if the filter criteria for the Task List is set to “All Users”.
Pro/Premium Restoring database from a backup does not restore custom layouts.
Pro/Premium Attaching emails to contact history is not working in Sage ACT! Email client.
Pro/Premium History recording to Groups or Companies not working with emails sent through Sage ACT! Email client.
Pro/Premium Error message displays when users select “Add Permissions” link in Manage Users dialog screen.
Pro/Premium Sage ACT! Office Add-in disables Quick Print function in Microsoft Word 2007 & 2010 after applying Sage ACT! 2011 SP1 update.
Pro/Premium Company Web Info tab links are not refreshed with current company data if the Web Site field has never contained data.
Pro/Premium Information on relationship between two contacts is not saved when using the Relationship hyperlink.
Pro/Premium When printing calendars using Quick Print, data from days other than those showing on the screen are printing.
Pro/Premium When using the Facebook® and Google® links in Internet Explorer® 8, information will not display in the Web Info tab due to changes made by these websites to not display in frames.
Pro/Premium In the OLEDB2 provider, ambiguous Column Name displays when querying a table that has spill-over tables.
Pro/Premium SDK: CustomSub Entity Record Creation Error. When attempting to create a new row for a custom sub entity, if this entity contains a yes/no or memo field with IsTracked (generate history) set to true, then an error will be thrown either when the record is created, or when you attempt to modify the row.
Pro/Premium SDK: GetHistory(Guid entityID) returns empty collection. When attempting to retrieve a HistoryList using HistoryManager.GetHistory(Guid entityID) you will be returned an empty collection regardless of the entity ID used (Activity, Contact, Company).
Pro/Premium Snoozing activity alarms causes the error: “Index was outside the bounds of the array”.
Pro/Premium Follow-up activities are not marked “private” even though the preference of “Make new activities public” is unchecked.
Pro/Premium If a user edits a layout within the first two minutes of opening Sage ACT!, Sage ACT! will switch between views and the layout designer 5 times. This behavior is intentional; therefore there are no plans to disable the background loading at this time.
Pro/Premium When performing a mail merge to a Microsoft® Word document using Microsoft Word 2010, no history record is created for the merge.
Premium (Web) The Syncconfigfile.xml is not copied during install, resulting in not being able to set up the Internet Sync service.
Premium (Web) Contact Detail view is blank after selecting contacts from the contact lookup list, and when users navigate to other views, they are logged out of the database.
Premium (Web) Clicking on an email address in the contact list gives a 404 error.
Premium (Web) When customizing columns in the Contact List view, the dialog box is in a distorted view that displays only the Available Fields.
Premium (Web) Unable to sort activities by date or time from the Web client when the activity start time is after 5:00 pm.
Premium (Web) Outlook displays referencing missing .dll files when loading Outlook integration.
Premium (Web) The Sage ACT! address book is not listed as an available address book in Outlook when configuring Outlook integration.
Premium (Web) When updating the time on an ACT! activity and checking the “send invitation email” box in the activity dialog box, the sender will get an updated iCalendar invitation, but the time still shows the original time for the activity.
Premium (Web) Act.Outlook.Sync.exe errors when logging in with multiple users in Terminal Services.
Premium (Web) Unable to change record creation options in web client preferences.
Premium (Web) Custom date ranges in Opportunity List filters do not return any results or data.
Premium (Web) Sorting on the results in the Contact column after performing a Keyword search does not sort in any logical order.
Premium (Web) Lookup Keyword Search does not find all records, specifically if searching the Current Lookup.
Premium (Web) When Microsoft Word is set as the default word processor for Sage ACT! Premium (access via web), and if a user opens the mail merge fields dialog box to add fields to the mail merge template, the fields are not listed in alphabetical order.
Premium (Web) Printing a mail merge generated in Microsoft Word does not record the merge in contact history.
Premium (Web) Unable to perform Advanced Query when accessing the web database via the Firefox browser.
Premium (Web) User logs in and at varying time intervals from 5 to 20 minutes, the user will start getting a “Continue to stay logged in” pop-up message. The user then receives sequential pop-ups every 1, 2, or 5 minutes asking them to click to continue.

Image Hotfixes for Sage ACT! 2012

Version 2012 (14.2)
Hotfix 5
Requires: Premium For Web 2012 SP2

Issue Number Description
102752 Unable to authenticate newly setup Google accounts

Version 2012 (14.2)
Hotfix 4
Requires: Premium For Web 2012 SP2

Issue Number Description
Performing a search in the Sage ACT! Premium Mobile client logs user out of mobile site

Version 2012 (14.2)
Hotfix 3
Requires: Premium For Web 2012 SP2

Issue Number Description
99290 Outlook Activity Syncs incorrect time if timezone on client is different than timezone of server

Version 2012 (14.2)
Hotfix 2
Requires: Premium For Web 2012 SP2

Issue Number Description
100414 Creating a ‘New’ E-mail in outlook is slower when ACT! For Web Integration is enabled.

Version 2012 (14.2)
Hotfix 1
Requires: Premium For Web 2012 SP2

Issue Number Description
99356 Universal search from either client PC they get either ‘There are no results to display’ or the universal search screen comes back with no messages at all. If the search is done on the server it works correctly.
99327 Save dialog displays twice when user try to save mail merge template to database server.
99289 Import does not transfer activities
99288 Templates do not run correctly when created from web client.

Version 2012 (14.1)
Hotfix 7
Requires: Pro/Premium SP1

Issue Number Description
102752 Unable to authenticate newly setup Google accounts

Version 2012 (14.1)
Hotfix 6
Requires: Pro/Premium SP1

Issue Number Description
Changes made to Sage 50 Accounts data lost after updating linked records

Version 2012 (14.1)
Hotfix 5
Requires: Pro/Premium SP1

Issue Number Description
100413 Creating a ‘New’ E-mail in outlook is slower when ACT! For Web Integration is enabled.
100526 Clearing multiple Activities shows history cleared date as today.
100613 Installing 15.0 (uninstalling v14) removes current install of Sage Act Connect!
99288 Templates do not run correctly when created from web client.

Version 2012 (14.1)
Hotfix 4
Requires: Pro/Premium SP1

Issue Number Description
99659 Google activity not translated into the correct time zone (Win).
99355 Universal search from either client PC they get either ‘There are no results to display’ or the universal search screen comes back with no messages at all. If the search is done on the server it works correctly.
99326 Save dialog displays twice when user try to save mail merge template to database server.
99235 Import does not transfer activities.
98536 Unable to send email mail merge using MS Word as word processor.
99078 Templates do not run correctly when created from web client.

Version 2012 (14.1)
Hotfix 3
Requires: Pro/Premium SP1

Issue Number Description
Same as 2012 (14.2) Hotfix 3

Version 2012 (14.1)
Hotfix 2
Requires: Pro/Premium SP1

Issue Number Description
Same as 2012 (14.2) Hotfix 2

Version 2012 (14.1)
Hotfix 1
Requires: Pro/Premium SP1

Issue Number Description
Same as 2012 (14.2) Hotfix 1

Version 2012 (14.0)
Hotfix 2
Requires: Pro/Premium

Issue Number Description
The Contact Detail view fails to load after updating a database from one of the following versions to Sage ACT! 2012 (v14.0): ACT! 2006 (v8.2), ACT! 2007 (v9.1), ACT! 2008 (v10.0, v10.1, or v10.2). This following error appears: “Failed to create view Act.UI.IContactDetailView…”
The following error appears during remote database synchronization: “Synchronization has failed. String or binary data would be truncated. The statement has been terminated. Contact your administrator for assistance.”
Synchronization performance is impacted during file processing from Subscriber (remote) to Publisher (main) database.

Version 2012 (14.0)
Hotfix 1
Requires: Pro/Premium

Issue Number Description
Links on the Welcome Page are incorrect for multiple locales.
When an Account has been imported from Sage ACT! and a subsequent change is made to the address, the change is not made in Sage ACT!.
If a company was imported into Sage ACT! from Accounts, contacts later added to that company do not appear in the Contacts tab of the Company record.
Address information does not sync between Sage ACT! and Sage 50 Accounts on the first sync attempt.