781-728-9777 tony@365ActTips.com

I like ACT. I like Outlook. Usually, they are good partners. Happy together. But some days they fight, and when they do it can cause a disruption.

About a week ago I started having issues with ACT and Outlook, and it took me about four hours to resolve it (and I know what I’m doing). I think I know what caused the problem but I cannot prove it. When you are on a contact in ACT and you click on the email address it is supposed to open Outlook so you can send an email. That wasn’t happening. I was getting an error message: Object Reference not set to an Instance of an Object.  There can be a number of things that cause this problem and even doing some troubleshooting within ACT engineer could not resolve the issue.

Object ReferenceTo make a long story short, I downgraded my version of ACT and things now appear to be working. Knock on wood.

ACT and Outlook, you can’t live with them and you can’t live without them. Sometimes the things you come to depend on can drive you crazy. This is the thing, sometimes software doesn’t work as planned and when that happens you need to decide how much time and energy it takes to resolve the issue. My advice is this, reach out to someone who has experienced some of these issues so they can point you in the right direction. In my opinion, a divorce is not an option. ACT and Outlook have to play nice and learn how to live with one another.

By the way, Happy New Year in 2015!