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Act Knowledgebase Article: What issues have been fixed in Act! updates?

What issues have been fixed in Act! updates?

Answer ID 36573   |    Updated 08/07/2018 12:54 PM

Question:
What issues have been fixed in Act! updates?

Product:
Product Family: Act!


Note: This list only includes issues that have been fixed in service pack releases, hotfixes, and update releases. It does not include fixes that were implemented in full version major releases of Act!. For information regarding issues that have been fixed in full version major releases of Act!, refer to the following knowledgebase article:

Issues fixed in Act! full product releases

    • Answer ID 38887

To download any of these updates please visit the Act! Download Center.

If you are experiencing an issue that is not listed here, there may be a DBFixer released for that issue. For a list of DBFixers, refer to the following knowledgebase article:

Image Service Packs for Act! v20

Image Updates for Act! v20

Image Service Packs for Act! v19

Image Updates for Act! v19

Image Service Packs for Act! v18

Image Updates/Hotfixes for Act! v18

Image Service Packs for Act! v17

Image Updates/Hotfixes for Act! v17

Image Service Packs for Act! v16

Image Hotfixes for Act! v16

Image Service Packs for Sage ACT! 2013

Image Hotfixes for Sage ACT! 2013

Image Service Packs for Sage ACT! 2012

Image Hotfixes for Sage ACT! 2012

WARNING! This KB article (including any software and related documentation) is provided “AS IS.” Swiftpage disclaims all express or implied warranties of any kind with respect to the article, including but not limited to, any implied warranties of merchantability or fitness for a particular purpose.

Originally posted 2018-07-20 16:05:18.

From Act KnowledgeBase: Act! has detected the Protexis Licensing Service may not be started or installed properly

Error: “Act! has detected the Protexis Licensing Service may not be started or installed properly”

Answer ID 27479   |    Updated 01/17/2019 09:22 AM

You are attempting to register the Act! program and receive the error: “Act! has detected the Protexis licensing service may not be started or installed properly”.


DISCLAIMER: An embedded third-party software component (Protexis) that facilitates licensing services was discontinued by the manufacturer at the end of 2018. As of January 1st, 2019, the impact of this is twofold:

  1. Any steps in the below article relating to the Protexis service e.g. uninstalling/reinstalling or any action that would cause the software to re-register WILL PREVENT THE ACT! SOFTWARE FROM RUNNING.
  2. Depending on what version of Act! you are running, there will be necessary steps that need to be taken to ensure uninterrupted access. Read the full statement here.

In order to perform these steps, please see the Knowledgebase article below for links to your version of Act!:

Act! Licensing Software Update
Answer ID 39192


Cause:

This error can be caused by a damaged Verdana bold font. To determine if this is the cause, check the ACT! Log Viewer for the following error message:

Error Exception: Exception has been thrown by the target of an invocation.System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. —> System.ArgumentException: Font ‘Verdana’ does not support style ‘Bold’.

To Check the ACT! Log Viewer

  1. Open a Windows® Explorer screen and browse to the location:
    • 32-bit operating system: C:\Program Files\ACT\Act for Windows
    • 64-bit operating system: C:\Program Files(x86)\ACT\Act for Windows
  2. Locate the file Logviewer.exe and double click on it to open the ACT! Log Viewer screen.

If the error is listed in the ACT! Log Viewer you will need to replace the Verdana font.

To Replace the Verdana Font

    • Open the Windows Control Panel, select Fonts, and delete the existing Verdana.tff font.
    • Attached is an installation file for the

Verdana

    • font. To use this file:
  • Click on the attachment and save it to your computer.
  • Double click on the saved file and follow the installation prompts.

Missing Psiclient.dll File

This issue can also be caused by a missing Psiclient.dll file. Use these steps to determine if this is the cause and resolve it.

    1. Using Windows® Explorer (the My Computer or Computer icon), browse to the following location:
      • 32bit operating system: C:\Program Files\ACT\Act for Windows
      • 64bit operating system: C:\Program Files (x86)\ACT\Act for Windows

    1. Determine if the following file is present:

      • Psiclient.dll

  1. If the file is present, this is not the issue.
  2. If the file is not present, it can be copied from the installation media and pasted into this folder.
  3. Browsing the installation media (disc or download), the file will be located in the path: …\ACTWG\program files\ACT\ActInstallDir.
  4. Right click on the file and select Copy. Then browse to the folder you went to in step 1 of this section, right click in the folder and select Paste.
  5. Reboot the computer and launch ACT!.


User Account Control (Windows Vista®, Windows® 7)

This issue may also be caused by the User Account Control (UAC) function in Windows Vista and Windows 7 operating systems. You may be able to resolve this issue by disabling UAC (this will require a reboot of your machine). Please see instructions for disabling UAC for your operating system in one of the following Knowledgebase articles:

How to Disable User Account Control (UAC) in Windows Vista®
Answer ID: 20220


How to Change or Disable User Account Control (UAC) in Windows® 7 & Windows Server® 2008
Answer ID: 25665

If you would like to discuss the content of this article with other Sage ACT! users, please visit the Sage ACT! Online Community. The Community is moderated by Sage and provides the opportunity to give and receive feedback from other Sage ACT! users. To find posts on a specific topic, you can use the Community’s built-in search feature.

PLEASE NOTE: If you are still experiencing problems relating to Protexis after going through this article, we would strongly recommend upgrading your Act! software to the latest version as the version you are currently using is now obsolete:

Please visit act.com to see all of the new features that Act! now has available.



File Attachments

 

Originally posted 2019-01-29 11:38:07.

Act Error Message When Closing Act 16: Object reference not set to instance of an object

I had a client by the name of Paul reach out to me because he was getting the following Act Error Message: object reference not set to instance of an object when he was attempting to close Act.

This is a common error message that can be caused by a number of things. Because Paul was using version 16, it was suggested in an knowledgebase article that this could be cleared up by upgrading his Act software. Version 17 of Act, the next step up resolved this issue with version 17.2 Hotfix 1. At the time of this post, Act version 20 is now available.

At the end of the day my advice to Paul is this: do not worry about the error message. It is not hurting anything. Here is the knowledgebase article in question: http://kb.act.com/app/answers/detail/a_id/38220

Error: “Object reference not set to an instance of an object” when closing Act! on a Windows 10 computer

Answer ID 38220   |    Updated 09/10/2016 12:56 PM

Issue: Error: “Object reference not set to an instance of an object” when closing Act! on a Windows 10 computer


Version Found: 17.0

Steps to Reproduce

  1. Open Act! on a Windows 10 computer
  2. Close Act!
  3. Observe results

Actual Result:
The program closes, but the Error: “Object reference not set to an instance of an object” appears.

Additional Notes:
This error has not been found to halt any functionality in Act! and can be disregarded.

Workaround:
There is currently no workaround for this issue, however the issue will be resolved in v17 with the release of 17.2 Hotfix 1. Additionally, this issue will be resolved with the release of v18.

Reference#: 105705, D-03276, D-03028
Status: Closed – Fixed in v17.2 Hotfix 1 and v18
Priority: High

WARNING! This KB article (including any software and related documentation) is provided “AS IS.” Swiftpage disclaims all express or implied warranties of any kind with respect to the article, including but not limited to, any implied warranties of merchantability or fitness for a particular purpose.

Originally posted 2018-07-30 13:21:19.

Act Knowledgebase Article: How do I upgrade to Act! v20 from a previous version?

u

Reposted from the Act Knowledgebase. Thank You Swiftpage.



Visit the Act Knowledgebase here: http://kb.act.com/


Visit kb.act.com for more information.

How do I upgrade to Act! v20 from a previous version?

Answer ID 38868   |    Updated 04/24/2018 02:45 PM

Question: How do I upgrade to Act! v20 from a previous version?

Product Details:
Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (access via web), Act! Premium Cloud (Offline Client users only)
Version: v20


Answer:

Important Note: Act! v20 installs and uses Microsoft SQL Server 2014 Express as its database engine. If you are upgrading from a version of Act! that used Microsoft SQL Server 2008 R2 (Act! versions 2011 (v13), 2012 (v14), 2013 (v15), v16, or v17.0) and you are or will be using remote databases, it is strongly recommended that you read the following knowledgebase article before proceeding further to ensure remote synchronization functions properly:

Frequently Asked Questions about using Act! v17.1 and later with Microsoft SQL Server 2014

    • Answer ID 38104

Upgrade Prerequisites

Microsoft Outlook or Google Synchronization Users

If you use Microsoft Outlook synchronization or Google synchronization with Act!, refer to one of the following knowledgebase articles, depending on whether you are using Microsoft Outlook or Google:

What is the recommended way to upgrade from Act! 20.0 and earlier to Act! 20.1 and later if I sync Act! and Outlook?
Answer ID 39020

What is the recommended way to upgrade from Act! 20.0 and earlier to Act! 20.1 and later if I sync Act! with Google?
Answer ID 39022

Backup Database

If you are upgrading from ACT! 2005 or later, it is CRITICAL that you create backups of any databases on your computer prior to upgrading. Once you have installed Act! v20 and updated your database to Act! v20 from the previous version you CANNOT revert back without uninstalling Act! v20, reinstalling your previous vrsion of Act!, then restoring from the backup that was taken prior to upgrading. If you are using Act! E-mail, you must also create a backup of your email database. For information on creating these backups, refer to the knowledgebase articles below:

How to back up and restore an Act! database

    • Answer ID 19211

How to Back Up and Restore Your Act! E-mail Database

    • Answer ID 19212

Shared Database, Remote Database, and Offline Client Users

All users must upgrade to the same version of Act! in order to continue sharing the database. Users who have not upgraded will not be able to access the database. Once upgraded on the server, remote database and Offline Client users who have not upgraded will not be able to synchronize. It is strongly recommended that remote database and Offline Client users do not attempt to synchronize until after the main database and all remote databases or Offline Clients are upgraded and converted to the new version.

For Act! Premium users, Network and Internet sync services must be uninstalled and reinstalled using the Act! v20 download files. For more information refer to the following knowledgebase articles:

How do I uninstall the Act! Network Sync Service?

    • Answer ID 19806

How do I install and configure the Act! Network Sync Service?

    • Answer ID 37908

How to uninstall the Act! Internet Sync Service

    • Answer ID 14582

How do I install and configure the Act! Internet Sync Service?

    • Answer ID 37921

Note: If you are using Application synchronization (built-in sync service), this is upgraded along with the program and does not require installation of a separate service.

Upgrading the Act! program

Note: If you have already installed Act! v20, skip to the next section

  1. Ensure that a backup has been created of your database
  2. Ensure that all users have logged out of the database
  3. Uninstall the previous version of Act! from the Windows Control Panel. For information, refer to the following knowledgebase article:

    How do I uninstall Act!?

      • Answer ID 37318

    Note for Act! Premium (access via web) users:

      • Act! v20 automatically installs the Act! Web API. If you were using the Act! Premium Web API with your previous version of Act! Premium (access via web), you must also uninstall it before proceeding. For information regarding uninstalling the Act! Premium Web API, refer to the following knowledgebase article:

    How do I uninstall the Act! Premium Web API?

      • Answer ID 38385
  4. Install Act! v20 using the installation instructions in one of the following knowledgebase articles below:

    How do I install Act! Pro or Act! Premium v20

      • Answer ID 38867

    How do I install Act! Premium v20 (access via web)

      • Answer ID 38869

Updating the Act! database

Note: You can only convert database that locally reside on the machine where you are converting them. Do not attempt to convert databases from a workstation over a network.

Once you have installed Act!, you must upgrade your database. Opening the database will trigger the database update process. Follow the steps below:

  1. Open Act! and your database
  2. When prompted to back up the database, click Yes (if you haven’t already backed up the database), or click No

    Note: If you clicked No, skip to step 5

  3. Ensure that the database backup will be saved to the desired location, then click OK
  4. When the notification that the backup completed successfully appears, click OK
  5. When the prompt to update the database appears, click OK to begin the upgrade process

    Note: A typical update can take from 5 – 15 minutes

  6. When the update is complete, click OK on the confirmation that appears
  7. Repeat the above steps to convert any additional databases to the new format

Note for Outlook Integration users:

If you use Outlook integration, you must reselect the Address Book after upgrading your database. For instructions, refer to the knowledgebase article below:

How to Add My Act! Address Book to Microsoft Outlook 2010 and later

    • Answer ID 26796

WARNING! This KB article (including any software and related documentation) is provided “AS IS.” Swiftpage disclaims all express or implied warranties of any kind with respect to the article, including but not limited to, any implied warranties of merchantability or fitness for a particular purpose.

Originally posted 2018-09-05 10:03:02.

How Do I Install or Upgrade Act by Swiftpage

 

 

 

If you have recently purchased Act for the first time or have decided to upgrade your version of Act, this knowledgebase article will describe the steps you need to take to make this a simple process.

If you have never used Act, installing the software is pretty straightforward if you know how to download the software and run it. If not, call me for help (Tony 781-728-9777). What can become tricky is knowing when to uninstall the previous version of Act and the engine that runs it: SQL. As a rule of thumb, always uninstall Act before you install the newest version. If you go to the Control Panel and uninstall Act there, you will only uninstall the software but not your data.

Having stated that, it is so important to make sure that you are continuously backing up your Act data. If you do not know how to do this or you have not scheduled Act to do it automatically, this is a good reason to reach out to me for a little bit of training. Your data is too valuable to mess around with ever.

Here is the knowledge base article that describes this process: http://kb.act.com/app/answers/detail/a_id/38867/kw/Installing%20Act.

 

Originally posted 2017-10-12 10:53:59.

Use the iCalendar Feature in ACT!

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Reposted from the Act Knowledgebase. Thank You Swiftpage.



Visit the Act Knowledgebase here: http://kb.act.com/


How to Use the iCalendar Feature in ACT!

Answer ID 25315   |    Updated 09/10/2016 12:11 PM

You would like information on using the iCalendar feature in ACT!.


A new feature in ACT! 2010 and later is the support for iCalendar invitations. Now you can send ACT! activity e-mail invitations to your customers who use a variety of iCalendar-connected calendars. Invitations sent from ACT! will appear on iCalendar connected-calendars such as:

  • Microsoft® Outlook®
  • Gmail™
  • Apple® iCal®
  • Windows Live™
  • Facebook
  • GroupWise®
  • Lotus Notes®

You can also create an ACT! activity when you accept a meeting from an iCalendar meeting request from Outlook and can set the preference in ACT! to select which calendar to display the alarm.

To Send an iCalendar Invitation:

  1. Click the Scheduling menu option in ACT! and select and Activity type.
  2. On the General tab, add one or more contacts with an e-mail address to the Scheduled With list.
  3. Select the Send invitation e-mail check box (This option is what enables ACT! to send the iCalendar invitation).
  4. Specify any additional activity information
  5. Click OK.Note: Recipient contacts must have an e-mail address or ACT! will produce the following error: “ACT! cannot send an invitation because the contact does not have a valid e-mail address or is My Record.” This message will also occur if you attempt to send an iCal invitation to a user in your ACT! database.
  6. The configured e-mail editor launches and displays the message with all the information about the activity, including any attachments.Note: If using Microsoft Outlook as the e-mail editor, a “Creating Invitation…” iCalendar dialog box will display until the message is completely sent.
  7. Click Send to send the message to the recipient. Non-ACT! recipients will be able to receive, accept and add the appointment to their calendars.Note: File attachments and any information on the Details tab of the activity will be sent with the iCalendar invitation.

Understanding iCalendar Integration between ACT! and Outlook:

The following actions are supported by this feature and will successfully update the recipient’s calendar (upon acceptance of the invitation):

  • Sending newly created iCalendar invitations from ACT!
  • Sending updated iCalendar invitations from ACT!
  • Sending deleted iCalendar invitations from ACT!

The following functions are supported by this feature and will successfully update an ACT! users calendar upon receipt and acceptance of an iCalendar attachment:

  • Accepting a new iCalendar invitation in Outlook, which will create an activity on the ACT! calendar.
  • Accepting a modified/updated iCalendar invitation in Outlook, which will update an activity on the ACT! calendar.
  • Note: iCalendar activities that have been deleted/cancelled by the original sender will not be removed from the ACT! calendar when the iCalendar activity/attachment is opened in Outlook.

Accepting an iCalendar Invitation from Outlook:
To accept iCalendar invitations and have them created in ACT!, users must have Outlook integration configured, and either select the preference to Automatically Create Activity or Edit and Create Activity set up in the E-mail setup wizard (as illustrated below).

Once this has been configured, users will only need to open the iCalendar request and choose Accept to add it to their Outlook and ACT! calendars. For more information on configuring Outlook as your e-mail client, please refer to the following Knowledgebase Answer:


Title: How To Configure Microsoft® Outlook® as your E-mail Client in ACT! by Sage
Answer ID: 25321


If other e-mail clients are used to accept the invitation, it will only be added to that client’s calendar and not ACT!.

Note: Please take into account the following considerations when accepting iCalendar invitations:

  • If the sender of the iCalendar activity modifies the activity and an ACT! user accepts the update, it will not delete the original appointment on the ACT! calendar and a duplicate activity is created.
  • Accepting a meeting on a hand-held device will also copy to the ACT! calendar.
  • Using this feature with the Copy Calendar feature with Outlook Integration is not recommended as it may produce duplicates on the ACT! calendar!
If you would like to discuss the content of this article with other ACT! users, please visit the ACT! Online Community. The ACT! Online Community is moderated by Sage and provides the opportunity to give and receive feedback from other ACT! users. To find posts on a specific topic, you can use the Community’s built-in search feature.


WARNING! This KB article (including any software and related documentation) is provided “AS IS.” Swiftpage disclaims all express or implied warranties of any kind with respect to the article, including but not limited to, any implied warranties of merchantability or fitness for a particular purpose.

Originally posted 2018-02-09 08:35:26.

Act! has determined that Microsoft SQL Server is not running.

Let me say right up front that sometimes you don’t try to determine why things happen with your computer, you simply respond to the issue and fix it.  Is it possibly a Windows update creating this issue? Your antivirus software? Or is your computer just messing with you?


Don’t waste any time trying to figure it out, simply use these steps to solve the issue.  Please try this method to resolve this issue and let me know if you need help:

1. Press the Windows Logo Key + R (note: the logo key is on your keyboard)
2. In the Run dialog, type services.msc, then press Enter or click OK
3. Right-click SQL Server (ACT7)
4. Choose Start and then once it starts, try to open your Act! database

Act Knowledgebase Answer ID: 27046

Source: http://kb.act.com/app/answers/detail/a_id/34183/~/error%3A-act%21-has-determined-that-microsoft-sql-server-is-not-running.-act%21-will


Originally posted 2017-10-13 12:15:30.

Object reference not set to an instance of an object

I want to meet the man or woman that makes up these error message codes and buy them a cocktail. They make life interesting.

As an Act software user you will occasionally come across an error message that is thrown by something that you did with the software. For example, you might have blinked when you were looking at the screen. Act can be very sensitive at times. But again, who makes up these error messages?  They really need to get a life. Okay, let’s try to solve this issue.

The Act knowledgebase is the definitive resource for these kind of error messages. This particular error message can be cause for number of reasons dependent on what you were doing with Act at the time.  This particular knowledgebase article is answer ID 24350 and can be found here: http://kb.act.com/app/answers/detail/a_id/24350/kw/object%20reference.

Here is some more information about the error message with links that can be used to take you to more information about this error message.

Cause:

This error message is a common and generic run-time exception message for applications which use the Microsoft .NET Framework, such as Act!. The cause of the error is dependent upon what function you are attempting to use when the error message appears.  This error has been known to occur when:

 

 

Originally posted 2017-11-03 10:54:04.