In a previous post I stated not to upgrade to Windows 10 if you have the option.
Chances are good that your computer is prompting you to upgrade for free to Windows 10. If you are in act user and everything is working fine there is no reason to upgrade. If your car is running fine there is no reason to put a new engine in because something could go wrong that you don’t anticipate. Don’t tempt fate!
For those of you that did upgrade or for those of you that bought a new computer that came installed with Windows 10 be aware that there have been some issues with act and Windows 10. The following is from an act knowledge-base article on act and Windows 10 issues.
What are the known issues and workarounds for using Act! v17 and later with Windows 10
Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (access via web)
Version: v17 and later
Answer:Issue: Unable to configure Act! Premium (access via web) on Windows 10
This issue is currently under investigation, but has no current workaround.
Issue: Unable to open or use the Documents tab in Act!
We have a solution that has been effective on many machines. Our development team continues to research this and will provide updates in a subsequent release. For information on this solution, refer to the following knowledgebase article:
Act! crashes when trying to use the documents tab or when trying to attach a file to a note when using Act! on a Windows 10 computer
Answer ID 38199
Issue: Unable to access database after upgrading to Windows 10
After upgrading to Windows 10 on a machine that already had Act! installed on it, databases may be inaccessible. This can be resolved by following the steps below:
- Reboot your computer
- Ensure that the SQL Server (ACT7) instance is started. Refer to the following knowledgebase article for additional information:How to Stop or Start the SQL Server® ACT7 Instance
Answer ID 27046
- Attempt to open your databases again
Issue: Prompted for username and password on a single-user database after upgrading to Windows 10 on a machine with Act! pre-installed
Windows folder permissions may not convert properly after upgrading to Windows 10 from a previous version of windows. To correct this issue, you can add appropriate access to the folders housing the Act! databases. By default, this folder is found under C:\Users\[windows username]\Documents\ACT\ACT Data\Databases
Note: This does not affect installations of Act! which were installed after upgrading to Windows 10.
- Browse to C:\Users\[windows username]\Documents\ACT\ACT Data
- Right-Click the Databases folder, then click Properties
- Click the Security Tab, then click Advanced…
- Click Change Permissions
- Add any Windows users that need access if you don’t already see them listed
- Check the option to Replace All child object permissions with inheritable permissions from this object”
- Click OK, Click OK, then Click OK one more time
- Test opening the database
Issue: Act! databases open, but after a reboot, the SQL Server (ACT7) instance does not start automatically
There have been reported where the SQL Server (ACT7) instance does not automatically start up on reboot. You may need to manually start the service. For more information, refer to the following knowledgebase article:
How to Stop or Start the SQL Server® ACT7 Instance
Answer ID 27046
Issue: The TAPI phone dialog happens each time Act! is opened
This can be alleviated by running Act! as an administrator. Refer to the following TechNet article for more information: https://technet.microsoft.com/en-us/magazine/ff431742.aspx
Issue: Error: “Object reference not set to an instance of an object when exiting Act!
There is currently no workaround for making this error stop appearing, however the error has not been found to halt any functionality in Act! and can be disregarded.
Issue: Error: “The database [database name] cannot be accessed….” when attempting to access your database
This error may occur when the SQL Server (ACT7) instance is not started. It is recommended to try rebooting your computer before any other troubleshooting steps. If rebooting your computer does not resolve the issue, refer to the following knowledgebase article:
Error: “The database [Database name] could not be accessed. In order to access this database, check your network connection and verify that your database server is available. It may be necessary to disable any firewall software…”
Answer ID 19640
Issue: Databases cannot be accessed and appear to be listed as in Recovery mode in Actdiag
This issue may occur when the SQL Server (ACT7) instance is not started. It is recommended to try rebooting your computer before any other troubleshooting steps. If rebooting does not resolve the issue, refer to the following knowledgebase article:
Error: “Cannot Access Specified Database…” and the Database is Listed as SUSPECT or RECOVERY in the ACT! Diagnostics Utility
Answer ID 17715
For information on best practices on using Act! with Windows 10, refer to the following knowledgebase article:
What are the best practices for using Act! v17 and later with Windows 10?
Answer ID 38171
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